Prime Time ShuttleReviews of primetimeshuttle.com

Do not book with this Company!!Not reputable.Left my daughter by herself Stranded at LAX Airport for 4 hours . No text nothing, finally a driver with a car came by and said I have no room for you as he had a small car and other passengers.What a disgrace and Never sent a backup, she was left there in tears and no way of getting home which she booked weeks ago on their site. What kind of a business does that...??.Never book a Ride with them , they should go out of business if they cannot accommodate their customers and not give a crap how you arrive home! The worst experience for a young girl depending on Prime Time ! Shame on them!,

Prime time shuttle cancelled my daughter and her children’s pick up for a ride to the airport leaving them stranded on Christmas Eve. Worse still, Prime Time Shuttle cancelled the reservation at the time of pick up! Not hours before when other arrangements could be made. Never again. Don’t trust Prime Time Shuttle. Their service has been slipping these last few years but now they are at rock bottom.

I arrived at 7:45pm From Dallas to LAX tonight, and it’s very sad that I am still standing out here at Lax waiting on my driver to pick me up, and take me home. Also I will like to mention that I have received five text from different driver’s stating that they are 5-10 min away. Wow this is crazy! If you can avoid Prim Time please try super shuttle or some other company. I called and spoke with the supervisor, and told her how long me and my husband been here waiting, and she stated to me you have not been waiting long at all. Prim time will never get a dime from me again.

Terrible! If I could I would give NO STARS! They cancelled by mom's pick up at Union Station in Los Angeles with no ride home. My mom is 87 years old! They said the van picking her up had mechanical problems. OK I get that but no back up! My elderly mom was left there in Los Angeles! When I called to see why no back up ride was arranged the customer service rep SAM was indifferent! Not caring just figure out myself! Makes me wonder how many times this happens! I will never use them again and I will tell everyone I know that this company is not service minded or caring! To leave an elderly women in Los Angels is appalling!

The driver never showed up. I was told it was because of an accident. There were no accidents that morning. I had to drive myself to airport and pay for 10 days parking.

Shuttle broke down. Got the call about 15 minutes before pickup. Dispatcher tells me that no other shuttle available and to please make own arrangements for transportation. Advised that she was going to call back to confirm that my credit card would be credited. Never received call back. Grrr!!!

The worst service ever, had to wait 3 hours after 15 hours on the plane to get picked up. Had to call several times to find out what was going on and phone operators kept lying that a driver would pick me up in 5 minutes and this got repeated numerous times. Please avoid booking this company because this was the second experience with them and I bet they won't care... I wish I could give them _ 10*

Service was terrible. Don't use this service unless you have 2-3 hours to get picked up.