Prime Time ShuttleReviews of primetimeshuttle.com

If I could give 0 stars I would. Customer service was horrible and they lied. The driver was pre booked and prepaid. He texted us when he “supposedly” arrived at the airport. We were waiting exactly where we were told. He NEVEr replied to our texts asking where he was so we could find him. No real person to call for Customer service and the driver would NOT answer our calls or texts. Finally did an online chat with someone claiming to be customer service. I sent pictures of exactly where we were standing and repeated 3times requests to receive a phone call. He told us he tried many times to call but we didn’t answer. That is a complete lie. As we had our phones on and volume up so we would not miss a call. They finally admitted the driver was not there and they would send another driver. It was a nightmare. Do NOT EVER use this company.

Confirmed 3:00 AM pickup, Trip note their reservation system runs on California time, which caused confusion. Support rep promised the driver by 2:00 AM Utah time. No driver ever came. Had to scramble for my own ride to catch my flight, then pay for 11 days of airport parking and gas out of pocket. They refunded the reservation and offered a $30-off coupon for a future ride no compensation for the actual costs their no-show caused. No way to reach a live person when it mattered. Avoid if you actually need to be somewhere on time.

Absolutely terrible experience. I booked Prime Time Shuttle in advance for my 18-year-old son because he was traveling alone and I wanted to make sure he had reliable transportation arranged. They never provided clear instructions about where he was supposed to meet the driver. My son called the driver five times trying to figure out where to go, and she repeatedly hung up on him instead of helping him locate the pickup area. She then cancelled the ride and left him stranded. When I contacted Prime Time Shuttle, I was told they didn’t have another driver available. My son ultimately had to order an Uber to get to his destination, which was nearly a two hour drive from the airport. What is the point of making and paying for a reservation in advance if the driver can simply cancel, leave the passenger behind, and the company has no backup plan? This was incredibly stressful and completely unacceptable. I would never trust this company with airport transportation again, and I absolutely would not recommend them to anyone traveling alone or arranging transportation for their child.

Was expected for pick up at 1030pm. Driver didn’t arrive until 1106pm. Then the driver didn’t look at routes going to Long Beach. In turn, took Sepulveda Boulevard instead of West Century that showed on Wazes zero delays, Sepulveda delays 20-25 min we sat in traffic which was unnecessary. Contacted their customer service. Poor response here! Only reason they gave was heavy traffic around LAX and that can happen. When we looked at the drivers gps it showed him not even close when he was contacted at 1020pm letting him know we’re just waiting for our bags. Don’t USE this company!! Poor customer service on top of the vehicle was in poor condition and not clean. Money is better spent with others!!

Worst customer service. They stole items from us and then laughed. Said we could contact the police and blocked our number when trying to work things out.

Prime Time Shuttle is simply fantastic. We book with them regularly when traveling and the service offers professional drivers and several options as far as the vehicle choice, pickup times, locations etc. The drivers we have utilized are always punctual, helpful and safe in getting us from point A to point B. I highly recommend Prime Time for shuttle service whether to the airport, cruise terminals or otherwise. The online app makes the reservation system that much easier and you can track the driver's location and follow and updates etc. A terrific service and reasonable rates and with many options. Highly recommended

The worst customer service imaginable. We used this service and it was fine so we booked the exact same service when we had family coming into town 5 days later. All of a sudden the service is different and you have to take a shuttle to get to the shuttle. When you call no one answers. After 3 calls we get someone in the phone who pretends no one has ever picked anyone up at the terminal despite us just having been picked up at the terminal. We ask for help to try to get our family picked up and the customer service is so rude. They didn’t offer to help in any way and charged us anyway and cancelled the trip. Seriously book with literally anyone else. Or walk. It’ll be faster

This was the single worst experience I have ever had with a car service. The freaking driver left. No call no text nothing. And we had been texting earlier!!! Nothing. When we got out side and called him to let him know we were ready, he answered and said he was going home. DO NOT USE THIS COMPANY