Prime Time ShuttleReviews of primetimeshuttle.com

Horrible service!!! I wish I would of checked out the reviews before I booked. Do yourself a favor and use anymore else.

Had a 330am pickup scheduled for a 45 minute ride to LAX . At 335 trip was canceled. Called and customer service said said driver canceled trip. Driver had our number never called. No replacement driver

Our flight was late and we were left stranded at LAX by Prime Time shuttle. I texted the driver as soon as I could to inform him we would be late AND HE LEFT US STRANDED. my wife and I are seniors and I am disabled and when I called Prime Time they could care less. They also refused to refund our payment. This is not a company you want to depend on. I gave them 1 star because 0 was not an option

My flight coming from Saudi Arabia was delayed for an hour. When we arrived to LAX the driver was ot there. Worst company and service.

Had a confirmed pick up scheduled for Ontario airport and when we arrived the app instructed us to select ready for pickup .... then got notice the driver was on the way and would be a 1 hr or more. Mind you we had a confirm reservation. After a few minutes got another text message driver on the way in 4 mins BUT then they never came. Received a contact phone # you could call but person answered asking "whats my application"? These are the only words this person could speak in English and kept asking until she said "I don't under stand" and hung up. Then after 1 hr wait, we waited simply because my CC had already been charged the full fare we got a message that driver had cancelled and sorry no other drivers available tonight. Its now 1am and no one available to answer a phone or to help! called a Lyft and we got picked up in a very nice Escalade within 5 mins DON'T WASTE YOUR TIME OR FAMILY SAFETY WITH THIS COMPANY!

Prime Time Shuttle Services: Please be aware of the no service and unprofessional response. On May 3, 2021, I booked a Prime Time shuttle Private Van to take my family to the port in Long Beach for a cruise. Trip ID 921328, passengers 7 and luggage 9. Pickup, May 16, 2022, 12:30 PM. My family was visiting from out of town for the family cruise. On Monday, May 16, 2022, 11:45, I called to confirm because I did not receive an update on my phone. I was told that Prime Time had texted me the day before to let me know that the van had been cancelled. I explained that I had not received the text. The reply was there was no van available so I asked if they could send two cars. The reply was no. I asked to speak with a supervisor and was told no one was available. The advise they gave me was to hang up and find other transportation. This is unacceptable. I cancelled the return shuttle stating that how would I know if the return shuttle may also be cancelled leaving us stranded in Long Beach, upon our return. I had used Supper Shuttle in the past but they are no longer in business. They were excellent. This was not just poor service but most unprofessional in how they handled the whole situation. Please be aware of the no service and unprofessional response.

Received an email at 10:14pm canceling our 11:10pm pickup at LAX, destination, home. Left myself and 4 family members stranded at the airport. After 2 calls I was told their vehicle broke down and they had no replacement, but the would send a refund. Use at your own risk!!

This use to be a good company, however the last 2 times we’ve used Prime Time Shuttle, they have failed us. Today, after having a reservation over a week in advance, they canceled our reservation at the time they should have been picking us up - they left my family and me stranded in the middle of LAX. They just don’t care about their customers…period! DO NOT USE THIS COMPANY!!