PrimejacketsReviews of primejackets.com

If I could give this company zero stars I would. They offered a jacket on their website that was perfect in theory. I ordered the jacket a month in advance. They charged me immediately, and that’s fine. Almost a month goes by. I check my bank and some random person not the company has charged me $89.00 and mind you can’t call them. I sent five emails before receiving an email back saying they will have to me that it’s being made. Poor email. Fast forward two weeks and I get a FedEx tracking number from a man in Pakistan stating they have created a shipping label. Took four days to actually have movement. Shipped internationally took almost two weeks. I get the package. I open the package excited that I ordered my husband excited to see it. I open the package to find the poorest quality. Colors are wrong. Stitching is coming apart. Pockets are even and not to mention the pockets do not exist. I contact them to let them know what I have received. They ask for photos. I provide them. They said to spend $30 to them and ship it back and they will offer me a 50% discount on my next purchase. I have to pay to send it back. And do not even get my money back. This company is absolutely horrible! I have reported to my bank, the BBB, and warn any future customers to not buy from this awful company.

I was hoping to leave a positive review, but unfortunately, my experience fell short of expectations. I only received a 60% refund for an issue with my order, which left me quite disappointed. This was intended as a gift for a friend, so it was especially upsetting to let them down. To make matters worse, the shirt had noticeable quality issues that made it completely unusable, and I had no choice but to discard it. I hope the company takes this feedback seriously and works to improve their product quality and customer service policies.

I purchased a jacket from Prime Jackets and I went extra big with a 3X and it still was snug on me I wanted an exchange and they refuse to give me a Exchange. They offered a $25 coupon towards my next purchase or a $30 shelf fee which I found to be hilarious. So for all of these people this writing these reviews saying they have a great exchange policy I'm telling you they're lying I screenshotted the emails but it won't let me put photos on here but you can contact me and I will show them to you it's (Trustpilot won't let me put email) I have no problem with them know who I am I'm very disappointed and all of these people that write these reviews talking about a great return policy are maybe just friends or Associates with the company they do not have a good return exchange don't buy it cancel them at all just in case you're order is not right you will learn from dealing with companies like this

Terrible quality and will not accept returns Beware of purchasing from Prime Jackets

The size are different fits my couldn't zip it and too tight I the sleeves are tight I really want that jacket too fit so I'm still not satisfied because they only gave me a 75percent of my 250.00-162.00 🤔

Do not purchase from Prime Jackets because they do not honor a 100% refund. They will refund you a PORTION of the total amount. They have contacted me via telephone indicating they were going to provide me with proof they refunded me 100%, the proof was never provided. It PISSES ME OFF THAT THIS BS ASS COMPANY GOT OVER ON ME. The BBB is investigating Prime Jackets as they have received several complaints regarding fraudulent information. BUYER BEWARE.

This is such a scam! They send fake jackets it is not the real thing but it is the normal price! So dumb! Do not buy from this website

The shirt I received was not the same as in the picture and felt very synthetic/cheap nylon. I was able to get a full refund, but took 4 emails back and forth (was offered 3-4 other offers of less than 100% return, before finally getting a full refund). I was happy that customer support eventually resolved the issue.