PrimejacketsReviews of primejackets.com

I ordered what was supposed to be a lightweight fitted denim jacket from the site. The photo featured Sarah Jessica Parker so I was smart enough to assume that it was a reference photo of a piece that they created. Delivery was about 7 days and it was properly packaged. The denim was lightweight and had an unexpected lightweight quilted lining. However it was nothing like the reference photo. Color, style, and fit were a completely different item. Also the garment smelled like heavy chemicals and cheap plastic. Very strong smell that would need to be washed out. Since this was not the jacket I was expecting, I contacted them via email to request a return and it all went downhill. For 6 days their intermittent responses consisted of me sending them pictures of the garment with a ruler so they may “assess” and determine how to proceed. Finally after I demanded the refund instructions they wrote me to say that I had two options. One was to keep the garment and get 40% refund and the other was to return at my expense for a full refund. They even went as far as saying that they recommend the first option as it is the most convenient When I asked them for the return address to price out the shipping cost they responded that there is an issue with their receiving location and shipping it back was not an option but that they would refund me 60% and could keep the item that I don’t want. I insisted on an 80% refund and they finally agreed but added that it would take up to 14 days to process. I’m currently on day 2 so I’ve no idea if the refund will take place or not, but this experience cost me $109 and anxiety. UPDATE 8/18/25 Within a few hours of posting my review above this company refunded me 100% and reached out by Phone and Email asking that I update my review. Nothing changes. In fact, I am annoyed that I had to write a negative review in order for them to do what they should have done from the onset. The way this return/refund was was handled is shady at best and I would advise anyone reading this to proceed with caution. That said, it would seem they have a lot of great reviews on their leather goods, but beware of anything else. Especially any item with a picture that is not the actual product picture, as was my case. The company is real and the quality of the item I received was very good, however, it was not the item I wanted. Perhaps my experience was an anomaly. UPDATE 8/25/25 I am happy to report that I received the full refund credited back to my account. However, for the past week I have been getting a MINUMUM of 2 calls and 2 emails per day asking me to remove this review. The answer is no. STOP CONTACTING ME, this is harassment.

Did not get the coat I ordered. The coat I wanted had a very nice detail in the back with silver buttons (see the movie The Friend) I wanted to return it but they offered a discount which I have never received. I figured I could make it look better. Guess I learned a lesson.

DO NOT PURCHASE ANYTHING FROM THIS CAMPANY. THEY DO NOT ADHERE TO THE RETURN POLICY!! HORRIBLE CUSTOMER SERVICE! ONCE I GOT MY CREDIT CARD COMPANY INVOLVED 5 EMAILS LATER THEY AGREED, BUT WOULD NOT PROCEED UNTIL I CLOSED DISPUTE. ONCE I DID THAT THEY REFUSED TO PROCEED.

Horrible company as their stuff is made overseas and shipped through customs. I ordered a dodgers World Series jacket and they printed the wrong World Series date. They had 1984, instead of 1981! Also separating words on the back of jacket. Cheaply made product too and too small for an XL. My credit card gave me a full refund, but I still need to return the jacket. The company does not want the item back and wants to give a discount! Do not accept choice one or two for a discount. Request return and a return authorization number. They still want to give a discount and not have me return it. This is fraud! So many mistakes made in their product. Still no return address and they are very secretive. Looks like legal action must be taken against them!

I made a purchase and received an item that nobody remotely matched what I ordered. I emailed the merchant they asked for images of the product…. I sent them the images they requested. They do not honor their return policy. The return policy says they will refund you your full amount as long as the tags are on, the original packaging is available and the item is not worn. All of which was true in my case. My Bank was gracious enough to stop the payment and credit me back what I lost. Do yourself a favor and don’t waste your money. This is a dishonestly run business. And if you were to look up their Pensacola address on their website, it’s an empty parking lot. And my item has a shipping return address from Pakistan. Save yourself some headache and stay away.

I ordered suits from this company. It said they were located in Florida, they are actually located in Saudi Arabia. When it had been a couple weeks and I didn't have an update on my order I tried email them, my emails were returned undeliverable. I tried to call the number listed on the website, the number listed rang busy all hours of the day and night. I put in a request for them to call me, I received no call. I filed a case with my credit card company and Prime Jackets committed fraud. They forged a document containing a tracking number of a package that was delivered in my town and made it look like it was delivered to my house. It was in fact shipped from a plasma lab to a plasma lab. Not my house! Stay far away from this company! Major Scam!!!

I would give them a ZERO if I could. I received an outfit for a 6’ 1 male that didn’t fit and looks better in a 5’8 female. The color was very different than tje pictures. It had shoulder pads in the shoulders. I am trying to get return and it is impossible to communicate with someone and get a return Bob

The product came in late, in the wrong size & won't get back to me to return the item. Save your money & try somewhere else.