Jeffrey Y.
Mail you receive is USELESS
I have been receiving letters from Prime Choice for months now. At first when I saw the low interest rate listed (2.875%) I was excited and wanted to give the company a chance. After a call with the mortgage specialist i was told that the rate advertised is only available with a points buy down. Stupid me as they said it in the fine print in the back, lesson learned. Adamant that i could make one of the solicitor emails work for me I took my time to read all the mail i received and looked at the fine print to make sure the rate advertised is the rate i'll be getting. A month goes by and I feel i may have hit the jackpot with the a new letter from Prime Choice again with an advertised rate of 2.875%. This time i read the letter up and down front and back word for word, and nowhere does it state a buy down is required. The language listed in the fine print as I quote "Rate being quoted are as of 10/18/2019 and on a 30 year term based on an interest rate of 2.875%(3.169%APR) with a total of 360 payments. Interest rate and APR being quoted assumes a borrower receives VA Disability and is exempt from having to pay a funding fee. Rate may change or not available at commitment, lock-in or closing. WHERE DOES IT SAY BUY DOWN IS REQUIRED FOR THE RATE??? Again i have read a plethora of letters from other solicitors and they do state that buy down is required to receive the advertised rate, but this time i dont see it. I try to explain the case to the mortgage specialist that the letter you provided does not have the buy down requirement and was rudely ignored. Thanks to this i will never work with a company that provides false information just so you can call and be told something different.
Response from Prime Choice FundingApr 1, 2026
Hi Jeffrey, Thank you for sharing your feedback. We understand how frustrating this experience must have been, and we appreciate you taking the time to explain your concerns. Mortgage rates advertised in marketing materials are based on specific assumptions, which can include factors such as credit profile, loan scenario, market conditions at the time, and in some cases discount points. These details are typically outlined in the disclosures, and final terms are always subject to individual qualification and current market pricing. We’re sorry to hear that your experience did not meet expectations, particularly regarding communication. That is not the level of service we aim to provide. If you would like us to review your experience further or clarify anything in more detail, please feel free to contact us at [email protected] or call (877) 787-7463 and ask to speak with a manager. Thank you, Team Prime Choice Funding




