Kerri B.
I would put no starts if I was able to
I would put no starts if I was able to. I am really angry and upset with this company and its service. I have been fighting with them for 2 days regarding my problem. More than a week ago I ordered parts off their website. 6 days later I receive an email from them stating that the order was cancelled due to "double ordering" A WEEK LATER! My credit card was still charged, and they didnt feel the need to give me back my money. So yesterday I decided to call them in regards to the email and my money. All they can do is cancel the order (which doesnt make sense to me.. cause wasnt it cancelled already?) and when I receive my money back I can reorder it. I wont receive the money untill 24hrs after they release it. I get upset asking if there isnt any other way to send me the parts? Cause I needed it that week. I could not wait any longer than 3-5 business days. The man on the phone says there is not anything he can do but release the money to me and i will get it within 24 hours and reorder it. They do not offer overnight shipping or anything.he also says the reason why It was cancelled was because the credit card did not match the name and address stated on the shipping form. Which I know is a lie because its my information and I know it. Than he proceeds to tell me another reason it was cancelled was because the site was going under maintenance. When sites go under maintenance they are supposed to put a warning about it somewhere legible for customers to see. I kept getting different answers on why It was cancelled when I kept rebutting his reasoning. So I decided that I will pay a little more off another website and not with them. I tell him to release my money to me and fully cancel that order. I come to look at my credit card account today to find that my money still has not been returned. I call the company again complaining about the poor service and improper information I was given. This other man I speak to states that he was told its 24-48 hours until I will receive my money. I get upset cause I can barely understand his english and also being told I might have to wait another day. I can not afford all this waiting and than wait even longer cause I have to order it again from someone else. I ask to speak to a manager cause now I feel I should be compensated in some way cause I need this part for inspection on my car. I was on wait for more than 15 mins waiting for a manager whom I still have not been in contact with. The man I was previously speaking to comes back on the phone once again telling me they have a confirmation number stating they released it. I dont care! I wanted to speak to a manager.. This company is poorly structured and seems like they do not care about their customers. I feel at this point I should be compensated. I wish there was a3r