primallifeorganics.comReviews of primallifeorganics.com

They sent me faulty brush heads and then wouldn’t send me working ones after admitting they had a bad batch! I sent them an email screenshot saying you sent me a faulty product and won’t make it right? Is this who you want to be. I wanted a trustworthy nice brush company and sent them to my friends only to be given the worst customer service/ very disappointing.

I like the products but they are very high priced. However, the reason why I am writing the review is because trying to get in touch with customer service to cancel my auto subscriptions has taken a long time. Several calls, chats ect.... finally got it done. You should be able to cancel subscriptions online. But it will only let you postpone them.

Prices too high. I hadn't needed anything from them for quite a while. I went back to their website to reorder and was shocked at the price increases-much higher than inflation. Too bad. I liked supporting a small business (before they were bought out) and their products worked well for me.

Ordered the teeth whitening LED device for several hundred dollars, all the LED lights stopped working within a few months. They sent a replacement, but that one also broke within a few months! (And I only used them maybe 3-5 times each..) Money down the toilet. More plastic in the landfills. The company must know they are selling useless pieces of plastic crap for absurd amounts of money. I submitted a review on their website, but surprise! it doesn't show up. Only the positive reviews appear. Shameful.

This company used to be so good as a start up by the nurse Trina. Now that a corporation has purchased it, the entire company sucks and their customer service is so bad and rude. Beware of this company and check your receipts throughly.. they will over charge you and when you ask for a refund they will not give you the full amount of the over charge. Do not buy from this company. Jamie in customer service is the worst for this company. She doesn't care for the customers at all and doesn't care if she loses customers. Look how many 1 star reviews they have. I was a customer of this company since the very beginning so I know how bad it is now. Believe me when I say there are much better all natural organic businesses to buy from.

There are better companies to support than Primal Life Organics. I bought a very expensive toothbrush hoping to support a good company and receive a product that was well made. It stopped working within 6 months and they were kind to replace it, I figured it was a fluke. Well, the second one ALSO stopped working within 7 months (no user error, used it exactly how it was designed for). The company said "their policy would not replace it because it was over a year since the original purchase". I emailed several people and asked to speak with managers, etc but absolutely no one was willing to replace it. So I spent a ridiculous amount of money on a product that doesn't work for more than half a year. It's a rip-off company promoting rip-off products manipulating people with "health and wellness" propaganda. Don't fall for it! By the way I informed "Jamie" who called herself the customer service lead and she could not have cared less that I was disappointed in the product, the company, or that I would leave negative reviews after. So disappointing.

Don’t expect any delivery from this company. I ordered a teeth whitening system on the 5/10/2022. Forgetting I did this I ordered again in the 19/03/2023. Neither delivery was fulfilled.