Dragonfly creek G.
Company doesn't stand up to their product!
I ordered a 3 month supply. It came damage! Box rip open and US Postal service taped it together. Bottles inside where also damaged. I sent photos to company to prove damage. I couldn't get the form sent, to get filed out. Everytime I tried to fill out, no could do. When contacted company again. They sent same form and I had same problem! Out of clear, the company sent me another order. Do to damage and how they reacted. I refused order and sent it back. The only way I got a refund was to dispute the sale with my credit card company and bank. Finally after 30 days. I won my dispute and given a refund. This company doesn't stand behind their product!!!
Response from Primal StormOct 13, 2026
Hi there! We’re truly sorry to hear about your experience. 😔 We understand how disappointing it must have been to receive damaged products and have difficulty completing the form needed to resolve the issue. We also understand your concerns about how the situation was handled. Please reach out to us at [email protected] with “Trustpilot” in the subject line so our team can review your order and previous communication and look into your concerns further. We appreciate you bringing this to our attention. 🙏🧡 Primal Storm