Nick H.
The product is fine
The product is fine. No complaints. The customer service is lacking however. I returned as a customer to purchase once more, trusting the price I was getting was the best. Then saw it on Facebook…cheaper! I queried this with customer service and I really don’t know if it was a human or AI bot I was dealing with. Anyway I queried why I was worse off as a returning customer and didn’t get a response to that specific question, just some guff about how they calculate discounts. Wholly unsatisfactory experience and I’ll buy from their competitors next time.
Response from Primal RemediesSep 10, 2026
We’re sorry we left you feeling this way, especially as a returning customer. You asked a fair and specific question about why you found a lower price advertised elsewhere, and we understand that our response didn’t properly address what you were asking. Different promotions can sometimes be available through different offers or channels, but we should have explained your particular situation more clearly rather than leaving you with a general explanation about discounts. We appreciate you bringing this to our attention, and we’re always looking for ways to improve how we communicate with our customers. We’re sorry that on this occasion we fell short of the experience you expected from Primal Remedies.