Primal RemediesReviews of primal-remedies.com

Response from Primal RemediesOct 24, 2026

We're sorry to hear about your experience and understand how concerning it can be to see a different price at checkout than the one you expected. We'd like to clarify that our bundle pricing depends on whether the optional 25% subscription discount is applied. For example, our Buy 2 Get 1 Free bundle costs $59.95 with the subscription discount, while the same bundle costs $79.95 as a one-time purchase. The difference you noticed matches these two pricing options, although we'd be happy to review your specific order to confirm exactly what happened. We understand how important clear and transparent pricing is, and we're always looking for ways to make our offers easier to understand. Please feel free to contact us at [email protected] so our team can review your order and address any concerns. We appreciate the opportunity to clarify this and hope to restore your confidence in Primal Remedies.

Response from Primal RemediesOct 23, 2026

We're very sorry to hear about your experience, Peggy. We understand how frustrating it must be to have requested a refund multiple times without feeling that your concerns have been addressed, especially when you haven't seen the results you were hoping for. We appreciate you providing your order number and bringing this to our attention. We'd like our support team, including Rebecca, to review your previous correspondence and investigate what happened with your August order and refund requests. Please reach out to us at [email protected], referencing your order number and previous correspondence, so we can look into this further and work toward a fair resolution. We take your concerns seriously and sincerely hope to have the opportunity to make things right.

Response from Primal RemediesOct 21, 2026

We're sorry to hear that the product hasn't met your expectations, Joseph, and especially that your experience with our customer service has been frustrating. We understand your concern about another order being processed when you had already requested to pause your subscription, particularly since you still had plenty of supply remaining. We'd really like the opportunity to look into what happened and make sure your subscription preferences are being respected. Please reach out to our support team with your order details so we can review the situation and help find a suitable resolution. Your feedback is important to us, and we're always working to improve the experience we provide our customers.

Response from Primal RemediesOct 16, 2026

We're sorry to hear you're still waiting for your replacement order. We understand how frustrating this must be, especially after being told it had been approved. We'd be happy to look into this and check the current status of your replacement. Could you please contact us at [email protected] with your original order number? This will help our support team locate your details and investigate what's causing the delay. We appreciate your patience and would really like the opportunity to get this sorted out for you as soon as possible.

Response from Primal RemediesOct 14, 2026

We're sorry to hear about your disappointing experience, Laura. We understand how frustrating it must be not to see the results you were hoping for, especially when you've been monitoring your blood sugar levels closely. Regarding your refund request, we'd like to clarify that we've reviewed your order #102920 and can confirm that it has already been refunded. We're also sorry if you felt your concerns weren't being addressed. Providing helpful and responsive customer service is very important to us, and we're always looking for ways to improve. If you have any further questions or need clarification regarding your refund, please don't hesitate to contact us at [email protected]. Our team will be happy to assist you. Thank you for giving Primal Remedies a try. We genuinely appreciate your feedback and wish you all the best.

Response from Primal RemediesOct 14, 2026

We're sorry to hear about your experience, Mary. We understand how concerning it can be to notice an unexpected charge, especially when you believed you were making a one-time purchase. Some orders are placed through our Subscribe & Save option, which automatically generates future orders based on the subscription schedule. However, we'd like to review your specific case before making any assumptions about what happened. Please contact our support team at [email protected] with your order number or the email address associated with your purchase. Let our team know that you're concerned about an unwanted subscription and would like assistance canceling it. They'll be happy to review your account, clarify any charges, and help you with the cancellation process. We take concerns like yours seriously and are always working to make our subscription experience clearer and easier to manage. We appreciate you bringing this to our attention and hope to have the opportunity to resolve it for you.

Response from Primal RemediesOct 7, 2026

We’re genuinely sorry to hear how disappointed you are, Connie. After using the Ceylon Cinnamon consistently for five months and then seeing an A1C result that wasn’t what you had hoped for, we completely understand why you would feel frustrated. Results can vary considerably from person to person, and while many customers share positive experiences, we never want to suggest that everyone will experience the same outcome. Our supplements are not intended to replace medical treatment or guarantee a particular A1C or blood sugar result. We’re also concerned to hear that you’ve had difficulty reaching us regarding the money-back guarantee. Our support team is available to review refund requests individually, and we’d like to investigate what happened with your previous messages rather than have you continue receiving responses that don’t address your request. Please contact us at [email protected] with your order number and the email address associated with your purchase, and let our team know that you are contacting us specifically regarding your refund request. This will allow us to locate your orders, review the previous correspondence, and provide you with a clear update on your case. We take feedback like this seriously and are always looking for ways to improve both our communication and the customer experience. Thank you for giving Primal Remedies a try and for sharing your experience with us.