John G.
poor customer service
I placed an order but was over charged by $47.99. I have not received any product. I have written to the company and I get a message with a ticket #, and told to reply only to the web site provided. When I reply I get another ticket #. I can't seem to get my credit or a full refund. I was charged for almost $200 and have gotten nothing to show for it except a run around and no response. The customer service is bad. JOLENE GADBOIS NOT JOHN Case / Ticket #34510
Response from Primal RemediesOct 3, 2026
John, we’re sorry to hear how frustrating this experience has been, especially when you’re concerned about a charge and are also waiting for an order. We’ve tried to locate an order under the name shown on this review, but at this time we’re unable to find one associated with that name. We also haven’t been able to locate any emails in our support system that we can confidently connect to you or to the situation described here. Because of that, we don’t want to make assumptions about the charges, shipment, or refund status without first identifying the correct order. We’re also not sure what the repeated ticket-number process mentioned in your review refers to. Our normal support process allows customers to contact our team directly through the Contact Us form on our website or by emailing [email protected]. Please contact us and include your order number, the email address or phone number used when ordering, and any other details that may help us locate the purchase. If you have copies of the messages containing the ticket numbers you mentioned, please include those as well. That will allow our team to understand exactly what happened and determine where those messages came from. Once we can identify your order, we’ll be able to review the charge, shipping status, and any refund request associated with it and provide you with an accurate update. We take concerns like this seriously and would genuinely like the opportunity to investigate this properly and help resolve it.