PridehomewarrantyReviews of pridehomewarranty.com

I've had the unfortunate bad luck of having to be in contact with this terrible company on multiple occasions. Each time I have to make a claim, I wait on the phone for many minutes at a time (always more than 10). If anyone ever answers, it always sounds like its the same person (which to me is weird, since it seems like a pretty large company). Regardless of that, the company's policies are very misleading on what they will actually cover. When I called about an electrical problem, they refused to cover it because they claimed that the installation was done incorrectly from before I owned the house, even though the problem had only just started to occur after living in the house for several months. I'm hoping that they will be able to send someone out for a furnace problem that we are having currently, but I have still not been able to speak with anyone about it or make a claim, even though I've called multiple times, left voice messages, and even submitted an online request for a new claim. DO NOT GO WITH PRIDE HOME WARRANTY!

After four years, I switched from American Home Shield because they raised the premium and I was tired of the extended wait times on the phone. I am very sorry I changed. Read carefully through the Pride contract and you will see numerous conditions required before they agree to pay a claim. In my case I was running out of hot water. The plumber diagnosed the problem as the gas valve attached to the water heater. Prime said it could could not pay this claim because in the section, "Limitations on Liability," the contract happens to state that "valves" are listed among the items not covered by Pride. "Gas valve" is not listed under "Exclusions" by the section on the water heater, but hidden at another place on the contract. Neither would the tank itself be covered because that item is not listed under "Inclusions." (I contacted American Home Shield and the adjuster confirmed that the same problem would have been covered on my old warranty.) Before going with Pride read carefully through the "Exclusions" section and you will be convinced to go with another business.

Buyer beware!!! My wife and I bought a policy with this company when we purchased our forever house here in Florida. We also purchased additional coverage to cover the pool equipment. We had several discussions with the salesman about we were just looking for some piece of mind our first year in the house. Recently our pool pump started leaking and the company that services the pool recommended that we replace the pump. We contacted Pride Home as we assumed we would need to use one of their approved companies. To our surprise they said we could use our guy who has been servicing this pool for 10 year. We faxed in documentation from him and even had him speak with Pride Home. On two different occasions I called to ask if our claim was approved yet and both times they informed me that the claim had not been processed yet but I was 100% covered and I should go ahead and get the pump replaced to protect the pool and just get reimbursed. Now that I have done that and provided them proof of payment I am being told that the pump we replaced had exceeded its expected life and we were not going to be paid. I am currently waiting on a call from a claims supervisor. I had multiple conversations with them prior to getting the pump replaced. At no point did anyone say anything about live expectancy. At no point when they happily took my money for the policy did anyone discuss that something may not be covered if it has exceeded its life expectancy. I now look around my new home and wonder what else is not really covered due to this little clause. I will be posting this type of review on every social media I can find about this company so that other may be fairly informed about how they run their business.

DO NOT WASTE YOUR MONEY. Terrible business tactics. I bought the home warranty, Nov. 2018..I called in May made a claim, no one every came and they told me I had to find my own contractor to repair our pump. The contractor said that the pump was at the end of it's life cycle and we needed a new one. They denied our claim saying that because the pump is old they wont cover it. What it the point of a home warranty then? (No where in my contract does it say something is not covered because it is older) The pump was only a few months old but the contractor did not want to pull it out and check so just made up a year. Pride Home said that if we pull the pump out and sent them the model # and date they would resubmit the claim. We did that and called and called no one would call us back and when we final got a hold of them they said they couldn't resubmit the claim. We asked to speak with a manger and they hung up on us. It has been almost a month of them giving us the run around, not calling us back and making up excuses, and still no results. They seem to make up excuses for any repair claim you do so they don't pay for anything. At this point I just would just like to have them refund the money I spent to get the home warranty and never deal with them again.