Price.comReviews of price.com

Response from Price.comDec 3, 2024

We appreciate you sharing your feedback and understand how frustrating it can be when redemption methods don’t align with your needs. We temporarily transitioned away from gift card redemptions, and most of our redemption options require a U.S.-based phone for verification on payouts. We understand this was not ideal for everyone, especially our international users. We're happy to announce that gift cards are now back and available as an option for redemption, and we would love to have you come back and try it out. We highly value our users feedback, including yours, and have worked hard on prioritizing the features you all enjoy using. If you have any additional questions or need further assistance, please don’t hesitate to reach out to our support team at [email protected]. We’re here to help and truly appreciate your patience as we work toward more flexible solutions. Thank you for sharing your experience and for being a part of the Price.com community.

Response from Price.comDec 3, 2024

Hi Linda, we want to ensure that you receive all the Cash Back you’re entitled to. While we partner with thousands of merchants who provide Cash Back, each one has its own terms and conditions. For instance, Temu’s 30% Cash Back offer was reserved for new customers, while existing customers qualified for a 3% rate. These promotions often change based on the merchant’s evolving marketing strategies. Please reach out to our customer service team at [email protected]. We’ll be happy to review your situation and help resolve any issues with your missing Cash Back.

Response from Price.comAug 19, 2024

Thank you for your feedback, and we apologize for the frustration you've experienced. We understand how important it is for cashback to be tracked and processed smoothly. We strive to make this process seamless and regret that this wasn’t the case for you. We’re constantly working on improving our platform, and your input helps us identify areas for improvement. If you're open to it, we’d love to assist you directly with any issues you’ve encountered. Please reach out to our support team at [email protected], and we’ll do our best to resolve this for you. We appreciate you trying Price.com and hope we can improve your experience in the future.

Response from Price.comJun 3, 2024

The cashback balance in your account was due to hundreds of free trials set up under your account. This initially led to cashback being added to your account in a pending status. Because the trials did not lead to purchases, the merchant canceled the cash back and marked this activity as potentially problematic. If you think this is a mistake and you have made purchases after the free trials, please email us at [email protected] with the necessary proof so the merchant can further view your case and if appropriate, restore your account.

Response from Price.comJan 19, 2024

Thank you for sharing your concern about the cashback you've been looking forward to since your purchase on 12/5/23. We're sorry for any mix-up and trouble this has caused. We want to explain a key part of the Cash Back process. Usually, Cash Back can take between 30 to 90 days to be credited to your account. This wait is mostly because of the return and exchange policies of stores. Plus, it gives the retailer time to verify all the purchase details. Based on the date of your transaction, we're still in the normal processing time. We understand that waiting can be annoying, and we value your patience. You can count on us to pass your concern to our management team for a detailed check to ensure everything is going as planned. We're dedicated to ensuring you get all the Cash Back you should. If you have more questions or need more help, please feel free to contact us at [email protected]. We're here to assist you.

Response from Price.comJan 19, 2024

Oh no, our AI had a bit of a 'whoopsie daisy' moment back in 2021! Picture this: it was the year of... well, let's not dwell on 2021. But seriously, our AI-powered matching technology is like a fine wine – it gets better with time. And since then, we've leveled up big time! Back in the day, with over a billion products to juggle, our AI sometimes dropped the ball (or product, in this case). We totally get that it gave you a head-scratcher. But fear not. We've been tinkering and toiling away to buff up our system. Now, it's more like a super-smart, product-matching ninja, ensuring you get spot-on matches and pricing that makes sense! Thanks for bearing with us through our 'growing pains.' We can't wait for you to see the new and improved us – it will be like night and day!

Response from Price.comMar 18, 2021

We apologize for any inconvenience this has caused you. We have identified and fixed the issue and we have manually removed you from our mailing list.

Response from Price.comJan 19, 2024

We totally get it – nobody wants to feel like they're on a wild goose chase for eye drops, especially when you end up with just one bottle instead of three. That's like expecting a pizza and getting a single slice! Your experience in 2021 gave our AI-powered matching technology a bit of a reality check. Since then, it's been hitting the digital gym, bulking up on algorithms, and doing laps around the data pool. Our tech team has been working tirelessly (fueled by coffee and the occasional doughnut) to enhance our system. Thanks for sticking with us through our growth spurt. We're here to help make your shopping experience better.