PreziReviews of prezi.com

I actually like Prezi. But they are deserving of a 1-star review for their lack of professionalism and credibility - essentially, so many people have reported them for auto-renewal charges that banks consider charges from Prezi fraudulent. Now, when you or I get charged for Prezi's services (which I am fine to pay), I have to waste my time and a bank rep's time to verify it is not fraudulent. And dear Prezi rep who will respond to this review to try to reserve your TrustPilot score - please do not respond that "You are looking into this". Please only respond when you have acted on a solution. You got some work to do on ensuring your credibility and ongoing customer service. Please prioritize this over your next AI feature.

I used the trial period to create a presentation, but I found the platform difficult to use and far less intuitive than comparable tools. The interface felt clunky, and basic tasks took more effort than expected. I also attempted to share the project with my presentation partner, but that feature did not work properly. The website itself was frequently glitchy, and even when it was functioning, the available features felt limited. Overall, the design and user experience were disappointing compared with other presentation platforms. For anyone exploring alternatives, I would recommend Canva, which offers a broader template library and a much more user-friendly interface, or Visme, which provides stronger options for interactive infographics and data visualization. I would also caution users to pay close attention to the trial period and cancellation process. Like many other reviewers have reported, I attempted to cancel on the final day of the free trial but ran into technical issues. After not receiving a cancellation confirmation, I tried again the following morning, but by then I had already been charged. My refund request was denied, even though I had not used the software after the trial period and have not used it since. Based on my experience, I would advise prospective users to think carefully before signing up. Between the technical issues, limited functionality, and frustrating cancellation process, I found the overall experience very disappointing and expensive both in cost and time spent learning the tool and trying to get a refund. Unlike Prezi, well run companies with good tools that sell well do not have to engage in the predatory practices this company does. This product and company fall well below the digital divide, a metric I use to rate products and companies who help digital transformation (above the divide) or hinder it, like this one does.

Prezi cynically auto-renew contracts and then claim you agreed to auto-renew in their T&Cs and even when it's clear you are not using the service and have not used it since the auto-renew, they refuse to refund you. They also claim to have notified you of the auto-renew a month in advance by sending you a marketing mail with some text about auto-renew at the bottom which very clearly is not meant to be read. They know what they are doing which is trying to extract money from people by subdifuge. They know they are not offering a service people want or asked for and their system and T&Cs are designed to support this. UPDATE (24th April): Prezi has responded continuing to hide behind T&Cs and refusing to repay the auto renewal payment. They have made it absolutely clear their primary goal is to extract money from people knowing full well the service is not desired or used. UPDATE (30th April): I go to the prezi site to delete my account. After clicking delete I’m told I will receive an email with a link to delete the account which is valid for 3 hours. Fine, that could be a mechanism to avoid accidental or malicious deletion, except I never receive the email. I contact support and the support person blames my email system. Bearing in mind that every other prezi email gets through, I think it’s obvious what is going on here. Also you cannot remove your credit card details. The help desk person said he cannot delete the account by the way. Now how many people with a lot to do say, “fine, I’ll deal with it later” and never do, and then before you know it they have renewed your subscription. Maybe they only catch 10% of people, but that is likely a better success ratio than emails from Nigerian princes.

I signed up for a free trial and was unexpectedly charged 360€ for a yearly subscription. The problem is that I cannot find any plan on their website that costs this much — most visible plans are around 48€, which is very misleading. I contacted support immediately, but they refused a refund. This feels like a lack of transparency and unfair pricing, especially for students.

Après 4 années abonné à 86,40, mon abonnement est passé à 216 euros : multiplié par 2,5. Je n'ai absolument rien signé, je n'ai jamais donné mon accord pour quoi que ce soit. J'imagine avoir été informé par un mail que j'allais bientôt pouvoir bénéficier de fonctionnalités dingues et que sauf avis contraire de ma part c'était acquis, parce ce que je le vaux bien. C'est de l'arnaque, point. De l'arnaque calculée bien sûr. Il suffit que 40% acceptent de rester pour que l'opération soit profitable. La belle opération a du être dignement fêtée et quelques brillants tacticiens félicités. Lamentable.

SCAM! I was looking at this as an option for a way to present my students presentations. Once I relized it was not what I was looking for I tried to cancel. This all happend in like 10 minutes. It was extremely difficult to find the cancel subscription sections and I was under the impression that I was successful. I even deleted the account. I didn't recive a single other email from them until a week later after my account had been charged $102 dollars. When I tried to login to see what happened I had to refill out the account info! All they dod was keep my credit card! It has all been super scamy. I will update this if they do what's right and give me a refund, but looking at the other reviews it doesn't look good. Stay away! Don't give them any of your info for any reason!

Eins vorab: Der Dienst selber ist höchstens Mittelmäßig und gut durch KI zu ersetzen. Ich habe ein Prezi-Probeabo abgeschlossen, den Dienst einmal getestet und anschließend direkt gekündigt, weil er für meine wissenschaftlichen Anwendungen ungeeignet war. Trotzdem wurde mir danach ein Betrag von 71 € berechnet. Der Support verweist lediglich auf die AGB und lehnt eine Rückerstattung pauschal ab, ohne auf den konkreten Fall einzugehen. Besonders problematisch: Es wird behauptet, die Entscheidung sei „endgültig“ und weiterer Schriftwechsel zwecklos. Für mich entsteht der Eindruck, dass hier bewusst auf typische Abo-Fallen gesetzt wird, bei denen Kündigungen entweder technisch fehlschlagen oder nicht sauber verarbeitet werden. Dass trotz nachweislich keiner weiteren Nutzung keinerlei Kulanz gezeigt wird, ist aus Kundensicht nicht nachvollziehbar. Ich habe den Fall inzwischen über PayPal zur Prüfung eingereicht. Wer den Dienst nur testen möchte, sollte sehr genau darauf achten, ob die Kündigung tatsächlich vollständig abgeschlossen ist.

I believe I cancelled my subscription to Prezi. However, Prezi still renewed the subscription and failed to notify me of the auto-renewal as required per California'sAutomatic Renewal Law. I reached out to request a refund and they declined to provide one. I've filed complaints with the Better Business Bureau and California DOJ, and I have also disputed the charge with the credit card provider. Do not use this business - they are opening violating consumer protection laws.