PreziReviews of prezi.com

I would like to share my recent experience with Prezi's billing and customer support process. I signed up for a trial period to evaluate the platform. On the very day the trial was due to expire, I logged into my account with the intention of cancelling the subscription before moving to a paid plan. However, when I attempted to do so, I discovered that the annual Premium subscription had already been activated and charged, and the only cancellation option available was for the following renewal period in 2027. As soon as I realized this, I contacted Prezi (some emails, chat on the website...) and requested both cancellation and a refund. My intention had always been to cancel before entering into a paid annual subscription. While Prezi promptly cancelled future renewals, my refund request was denied based on their Terms of Service. What disappointed me most was not only the decision itself, but also the way it was handled. Despite taking the time to explain the specific circumstances of my case, the response I received appeared to be a standard, automated template that did not address any of the facts I had provided. The reply simply referred to the Terms of Service, stated that refunds were not possible, and indicated that all decisions were final. There was no indication that my individual situation had been reviewed or considered on its own merits. I fully understand that companies need clear policies. However, I also believe that good customer service requires the ability to assess exceptional situations and exercise reasonable judgement when a customer acts in good faith. In this case, I attempted to cancel on the very day the trial expired, contacted support immediately after discovering the charge, did not use the paid annual subscription, and requested a refund straight away. Under those circumstances, I would have expected at least a genuine review of the case rather than what felt like a generic policy response. Prezi is a powerful presentation tool, and my feedback is not about the product itself. It is about the customer experience when an honest mistake occurs. Unfortunately, I was left with the impression that strict adherence to policy took precedence over listening to and supporting a customer acting in good faith. I hope Prezi reviews its approach to situations like this in the future, as a more customer-focused resolution would have left a very different impression. Olarizu Olabarrieta

The ai is simply unusable. Ditched my presentation and want back to other software. Why do I need ai to add a slide? why does it need to create the slide? utter garbage. It is a real shame too because the concept of how presentations flow is so good I used it years ago but the ai drags it down to the dirt. I'm done with it It is so bad, that I am wasting my time to write this review. Ditch the AI

Prezi Presentation Software is my favorite. I have been using it HighSchool and in University Recently I wanted to make one presentation that is not public. In order to make a private presentation I had to Subscribe to their free trial. I selected a cheapest option and hoped to cancel the free trial soon. Cancel button can not be found anywhere on the site. After a week an annual charge came trough. I have contacted them at the same moment, they told me to wait 3 business days. After 3 business days days they told me subscription payments are non refundable per terms of service. Their terms of service also state, to cancel you need to send them a written request. So does cancel button even exist on the website? This violates EU laws and I will be filing a complaint and a chargeback request from the bank

Be very careful with the free trial. I signed up for a free trial and unfortunately forgot to cancel it before the renewal date. The subscription was automatically renewed and I was charged a significant amount of money. I contacted customer support immediately after noticing the charge and explained the situation. Instead of showing any flexibility or goodwill, I received a generic response stating that refunds are not possible under any circumstances and that all decisions are final. What disappointed me most was not the charge itself, but the company's attitude toward customers. Many software companies offer at least a one-time courtesy refund when someone contacts them shortly after an accidental renewal. Prezi refused to consider any exception and did not appear interested in finding a customer-friendly solution. The platform may be useful, but their billing and refund policy is something every potential customer should read very carefully before starting a trial.

I have to say that is frustrating how tricky is to cancel the subscription that is so expensive; and even though that In their policies says that the user has 14 days to ask for the refund they still don’t want to! Also they claim that send an email saying when is the renewal, but also is a tricky one! Because the are not clear in that message! I hay been trying for them to receive my refund but the response is always NO! If you want to cancel we aware that you need verify because is not easy to cancel! I’m so dissatisfied

My original complaint is far below. The response from Prezi to that complaint is the formulaic letter of the law approach, i.e.citing the terms and conditions but also noting that they had requested 'information' in case I wanted them to take another look at my complaint. The email I had received which prompted my complaint stated: 'Please be advised that all decisions regarding refunds are final. We are unable to overturn or alter this decision. Further correspondence on this matter will not result in a change to the decision.'.However, if Prezi are prepared to re-consider their position on refunds that would go a long way with me and doubtless other people in a similar situation. ORIGINAL COMPLAINT: My complaint lies in the company's refusal to refund a subscription which I had forgotten to cancel by the renewal date. I have not used Prezi since that renewal date and stated clearly my intention not to use it again. Simply citing your policy not to reimburse does not render the practice ethical. You will ultimately lose future customers by maintaining a practice that may follow the letter of the law rather than the spirit of the law. Why not, for example, just ask customers to renew if they wish rather than remove the decision from them. Word of mouth from me alone will lose you upwards of 25 subscribers since I had undertaken to apprise colleagues of its utility.

My niece that is 16 years old created an account with that age, in portugal. She is legally a minor here, they have to ask for my permission. I can’t seem to contact anyone because she doesn’t have a plan (because she cancelled her card once they tried to take the payment) and they don’t have any support for new customers or similar situations?…. Uau If this keeps going I’ll have to make a charge.

Signed up for a Prezi trial and was under the impression that I had canceled it immediately afterward. Later discovered a €217.80 charge had still gone through. I contacted support within days, explained the situation politely and requested cancellation/refund. Response was basically: “decision is final.” After researching online, I noticed many other users reporting very similar experiences regarding trial subscriptions and unexpected charges. Be very careful when signing up for a trial. Double-check cancellation confirmation and keep screenshots/emails as proof.