PreziReviews of prezi.com

The worst! I reached out to support after cancelling my subscription and being charged for the year during the trial and was met with the dreaded. Thank you for contacting Prezi Support. Based on our Terms of Service, which you agreed to upon purchasing your Prezi license, we cannot provide a refund for this transaction. Please be advised that all decisions regarding refunds are final. We are unable to overturn or alter this decision. Further correspondence on this matter will not result in a change to the decision. I can confirm that the subscription is canceled, so there will be no future charges connected to the account. Your license is still valid until your subscription's expiration date. Please let me know if you need assistance with anything else, I'm happy to help. A ripoff for an unfortunately subpar product that used to be great… Update: not very transparent and very difficult to cancel

I am so so so disappointed in Prezi. I remember this app being fun and having cool features. One of these features used to be able to let you link text/images from one section of the presentation to the other, and they no longer have this. Then, with the trial- they offered a week's trial, which is fair, and when I realised they didn't have the feature I wanted, I went to cancel. Then they offered me another week to change my mind, and I accepted as I had a few projects I was playing with and wanted to thoroughly explore. But then I get a bill on the 20th of Jan. I am still meant to have a week left. Luckily, it couldn't be taken. I emailed upset about it and I've managed to cancel and everything seems fine. NOW, without the subscription, I can't continue editing my previous presentations because they contain some features I was able to get with the premium subscription. Whilst it is completely fair that I can't use these features anymore, I still think it's possible for me to continue editing already-made presentations without accessing the features. Let's say those who have paid good money for years to use this platform and have created hundreds of presentations that they can use/edit for other things- then lose all that access to those presentations because they can no longer pay for whatever reason. Come on. Where is this company's sense of customer service and satisfaction? My advice would be to actually LISTEN- the reviews here are very poor, and it's such a shame.

AVOID PREZI I used Prezi for the 14 day trial period and while I liked the product I didn't need a whole year's subscription. I tried to cancel but sure enough they charged me €60 anyway. When I emailed customer support asking for a refund I got a very cold, unhelpful reply. "Thank you for contacting Prezi Support. Based on our Terms of Service, which you agreed to upon purchasing your Prezi license, we cannot provide a refund for this transaction. Please be advised that all decisions regarding refunds are final. We are unable to overturn or alter this decision. Further correspondence on this matter will not result in a change to the decision. I can confirm that the subscription is canceled, so there will be no future charges connected to the account. Your license is still valid until your subscription's expiration date. Please let me know if you need assistance with anything else, I'm happy to help." I will never use Prezi again. Their revenue is based on tricking people out of their money. I will tell everyone I know about this horrible business. AVOID

they are so hard to unsubscribe from. I thought I had and then had an annual renewal fee of 160CAD after the free trial which didn't suite my needs at all. They would not refund me when I explained it was an accident. and I did confirm that I had unsubscribed after the fact but there were about 20 steps involve. Being dyslexic, I thought I had already completed all the steps and not seen the greyed out check box in one of the steps.

Scam Alert! They deducted the full year's payment after I canceled within a few hours, even though they have a 14-day free cancellation policy. Stay away.

Absolute scam! Luckily enough the bank stopped the payment and recognised it was a scam, do not shop!!

Opsigelse fremsendt nu 3 gange. Alligevel hæves gebyr igen. Hvordan kommer jeg ud af det??? Mildest meget irriterende 🤬

I had an extremely disappointing experience with Prezi. Despite reaching out for a refund request for a whopping 303 SGD, their response was impolite and rigid: "Based on our Terms of Service, which you agreed to upon purchasing your Prezi license, we cannot provide a refund for this transaction. Please be advised that all decisions regarding refunds are final. Further correspondence on this matter will not result in a change to the decision." This curt reply shows no empathy or willingness to work with customers. Additionally, when I emailed them to suggest improving their policies to better inform and satisfy consumers, there was no acknowledgment or response. It’s clear that Prezi prioritizes its rigid policies over customer satisfaction. Their refusal to engage constructively and improve their processes shows a lack of care for their users. Not sure if their software is meant to solve consumer problems with such money first mindset. Recommendation: Think twice before using their services. The company’s poor customer service and "money-first" approach leave customers feeling unheard and dissatisfied.