PreziReviews of prezi.com

I signed up for a 7-day free trial with Prezi and tried to cancel multiple times before it converted to a paid subscription. Because of a duplicate account on their platform, they charged me $239.20 without my permission. Prezi refuses to refund, even though I acted in good faith and followed all steps to cancel. This is unacceptable and deceptive behavior - it feels like a total scam. I am now taking serious action: filing a chargeback with my bank and submitting formal complaints with the California Attorney General and the FTC. Be careful - double-check your accounts and cancellation, or you could be charged unfairly like I was. Update. What a useless response from Prezi. That's your same response to all complaints about your company stealing from your customers. Your product is not good and your customer service is disgusting. You say you're going to investigate but you never do because you have no intention of returning the stolen funds. All positive reviews of your company are from people who have only left one review. Stinks to high heaven. This is proof of me asking them to cancel the 7 day trial. From: Lamont Hitchings at gmail Date: 17 November 2025 08:26:44 Subject: Re: Prezi Support To: Prezi Support support+idZ07VDD-J4Y5M at prezi.zendesk.com, Prezi Support (Prezi Support) support at prezi.zendesk.com There is no way to cancel my 7 day trial. So I am contacting support here. Please cancel my trial so I don't get billed tomorrow for the full year. Please confirm. Thanks Lamont Hitchings And another email later on.... -- Forwarded message --- From: Lamont Hitchings gmail.com Date: 17 November 2025 12:02:37 Subject: Re: Prezi Support To: Prezi Support support+idZ07VDD-J4Y5M at prezi.zendesk.com, Prezi Support (Prezi Support) support at prezi.zendesk.com Hello, Can someone please respond. I need to cancel my 7 day trial. But there is no way for me to do that. Please urgently assist. Thanks Lamont Hitchings After all this, they then deducted my money anyway. Then I sent this On 19 November 2025 06:44:41 Lamont Hitchings at gmail.com wrote: Good morning Tim, I only saw your email now. During the night a payment of $262.20 went off my account. Please reverse this immediately. I had no intention of paying this and tried in 3 different ways to cancel. Please reverse this amount this morning! Your website makes it very difficult to find payment and account info in order to cancel. I will put this all over social media so my one subscription will not be worth it to your company. Furthermore, I tried to cancel on Nov 17 at 07.26 GMT+1. Why did I only get a response from you on the Nov 18 18.39 GMT+1? Please sort this out immediately. Lamont Hitchings After all this, this is their ridiculous response to my email telling them that their deduction was unauthorized and in fact illegal. Dear Lamont, Thank you for contacting Prezi Support. Based on our Terms of Service, which you agreed to upon purchasing your Prezi license, we cannot provide a refund for this transaction. Please be advised that all decisions regarding refunds are final. We are unable to overturn or alter this decision. Further correspondence on this matter will not result in a change to the decision. I can confirm that the subscription is canceled, so there will be no future charges connected to the account. Your license is still valid until your subscription's expiration date. Please let me know if you need assistance with anything else. I'm happy to help. Kind regards, Elif The problem with this ridiculous response from Prezi is that I never purchased a license! They stole money out of my account through a fraudulent, unauthorized transaction.So how can I be agreeing to any Terms of Service?? Prezi, you will not be in business much longer if you continue this abysmal behaviour towards your potential customers. This will not be the last time you hear from me.

Une expérience déplorable ! J'ai profité de l'offre gratuite de 7 jours, et on m'avait assuré qu'un rappel me serait envoyé un jour avant la fin de la période d'essai. Or, je n'ai jamais reçu ce rappel. Le prélèvement a été effectué sans avertissement. Dès le lendemain, je leur ai envoyé un email pour signaler cette omission et demandé l'annulation et le remboursement et j'ai également informé PayPal, qui a procédé à un remboursement. Mais quelques jours plus tard, sans aucune notification, PayPal a à nouveau débité le montant. Cette application n'a aucune utilité pour moi, et cette somme est trop élevée si elle n'est pas nécessaire. Très mécontente de cette gestion...

I have been trying to cancel my free trial with Prezio for several days. When attempting to access the "Manage Subscription" section, I receive an error 500 (conveniently), preventing me from completing the cancellation. Customer service options are limited to Monday through Friday, and I have been unable to connect via voicemail or chat, as the chat function does not load. Additionally, I could not locate a customer service email address for written communication. If anyone from Prezio is reading this, please consider this my formal notice to cancel the free trial before any charges occur. This experience feels like a scam given the lack of accessible customer support and the technical issues preventing cancellation. May require legal action.

I want to share my experience to warn other consumers in the EU. First, trying to contact Prezi's support is incredibly frustrating and, so far, has been useless. More importantly, however, is their subscription policy. If you end up paying for a subscription (either after a trial or directly), their Terms and Conditions (clause 9.3) state: "9.3 Cancelation of subscription Payment for subscriptions is non-refundable."... This "non-refundable" policy is hidden deep in their Terms of Service and, critically, it is not presented to the user on the payment page. This clause appears to be in direct violation of EU and Portuguese(my country) consumer protection laws (specifically, the Consumer Rights Directive 2011/83/EU). This law grants consumers a 14-day "right of withdrawal" (or "cooling-off period") for digital service contracts. This means you have the right to cancel and request a full refund within the first 14 days of your purchase, with no justification needed. For a company like Prezi to legally bypass this right, the law requires them to obtain your explicit consent at the exact moment of payment to (1) begin the service immediately and (2) have you actively acknowledge that by doing so, you lose your 14-day right to a refund. A simple, generic link on a previous sign-up page (like "By continuing, you agree to the Terms of Use") is absolutely not sufficient to meet this strict legal requirement. The payment screen itself must contain this waiver, and it does not. Because Prezi does not obtain this explicit consent correctly, any citizen in the EU who has paid for a subscription should, by law, be entitled to a full refund if they request it within that 14-day window. If you face complications with them, I strongly recommend filing a complaint with your national consumer protection authority or the European Consumer Centre. Edit for any other EU users: As I said, in the EU they have to clearly state that the refund WILL NOT be possible on the payment page itself. Meaning no "Terms of Service" clause hidden elsewhere(Terms of Service subpage) will legally make it work therefore not applying the "as long as users receive clear notice" Not only that but simply stating "you will be charged" is NOT the same as stating "you cannot refund" / "you waive your right to withdrawal." This makes Prezi's argument futile, as I mentioned in my original reply.

I just wrote my whole presentation, then i get a login/signup while. I log in and then my whole text and prompt that i wrote is gone. Terrible user experience and am just moving to another presentation tool. I hate when this happens and SaaS doesnt do anything about it

Damn Prezi is crazy. You can literally delete your account and still be charged. What a scam! Watch out

Took out a free trial. Tried to cancel it, thought it was done, just been informed that they won’t refund a YEAR subscription even though I’m a student. No refund for services not yet given? Disgusting and predatory, not to mention unreasonable. Their AI feature is also clunky and useless. Bad product, and they know it- that’s why they’re refusing refunds. Taking all the money they can on a sinking ship.

Ho attivato una prova gratuita di 14 giorni su Prezi, utilizzando il conto PayPal di un amico esclusivamente per la registrazione alla prova, come chiaramente indicato sul sito. Non ho mai autorizzato alcun rinnovo, eppure allo scadere del periodo di prova mi è stato addebitato automaticamente un abbonamento annuale da €366, senza alcuna richiesta di conferma, senza alcuna autorizzazione e senza ricevere nemmeno un’email di rinnovo o di preavviso. Né io né il titolare del conto PayPal abbiamo mai espresso consenso a questo pagamento. È inaccettabile che un’azienda come Prezi attivi un abbonamento annuale di tale importo senza alcun avviso, sfruttando la prova gratuita per addebitare somme elevate in modo subdolo e poco trasparente. Il servizio non è mai stato utilizzato dopo la prova, ma il mio conto è stato comunque addebitato. Questo comportamento è scorretto, ingannevole. Sono una studentessa universitaria e non posso permettermi un abbonamento annuale da €366 per un servizio che non userò mai. Trovo assurdo e profondamente ingiusto che venga addebitata una cifra simile senza ricevere nessun avviso o alcuna conferma. Ho già contattato l’assistenza chiedendo il rimborso immediato, ma ritengo doveroso segnalare pubblicamente questa esperienza affinché altri utenti non vengano truffati nello stesso modo. Qualora la situazione venga risolta e il rimborso venga effettuato, provvederò a rimuovere questa recensione. Un’azienda seria non si comporta così. #2605666