Heather W.
Too long of a wait and no trust
Extremely disappointed in this transaction. I wish I could give it ZERO stars. I have yet to receive my package. DO NOT ORDER FROM THIS “BUSINESS”. I purchased a set of watercolor paints for $40 (roughly) on December 28, 2019. It is March 14 and I still have not received my package. I have contacted them several times about my package in order to find out what’s going on and to obtain a refund. Customer service (at first) said that the package didn’t make it through customs so it had to be sent back and they would reship it. That was February 2nd. Again I emailed them when I didnt receive anything by March 1st. They responded with a pleasant email telling me they were unable to issue a refund but that the shipment had already been shipped. They sent a link for the tracking but it was an “error” message. I sent another email two days ago asking about a refund to which they responded that they could not issue me a refund because the package had already been shipped; they provided a working link that said the package was PREPARING for shipment from the origin post. This does not mean that it has shipped. *****I have received the package and they did offer me a refund. However, it is still too long to wait for a product.*****
Response from PrestigifyMar 26, 2020
Hi Heather, We apologize for any inconvenience this has caused you. We can see that the resent package has now been delivered, but we'll be providing a full refund due to the unusually long wait time. We aim to continue improving our customer service based on feedback like this. We thank you for your patience and understanding. Regards, Prestigify Customer Care




