Roger E.
Buyer beware
Buyer beware. They offered a Rolex Pepsi super clone that looked really bad and then refused to refund when i declined acceptance. I had to dispute the charge through AMEX and they were quick to reverse the charge. Paypal on the flip side was very slow in their review but did eventually fixed the issue. The rebuttal from PrestigeWatches.co fails to mention they refused to refund my money. They talk a good game but fail to deliver on what they promise to the consumer.
Response from PrestigeWatches.coOct 1, 2026
Thank you for sharing your feedback. We would like to clarify a few important details for anyone reading this review. The watch was never shipped to the customer. The concern arose during our pre-shipment QC process, after we provided detailed photos and videos of the watch for review. The customer felt that the bezel color did not meet his expectations. We provided additional QC photos and videos so he could examine the watch under different views before making a decision. He remained dissatisfied and chose not to approve the watch for shipment, which we respected. The customer then requested a refund. We provided clear instructions on how to apply for a refund, and the order was ultimately refunded in full. We did not ship the watch after the customer declined it. We understand that photographs, lighting, screen settings and individual expectations can affect how colors and finishing appear, particularly with a model such as the GMT Pepsi. This is exactly why we provide QC photos/videos before shipment—so customers have an opportunity to review the actual watch allocated to their order before it leaves us. We also want to clarify that we did not deny the customer’s refund. We have records of the QC conversation and refund process and are happy to provide them to Trustpilot if verification is required. We appreciate the customer’s feedback even though this particular watch did not meet his expectations. For prospective customers: Our pre-shipment QC process is designed to give every customer confidence in their order. We provide detailed photos and videos of the actual watch before shipment, allowing customers to review the watch and raise any questions before it leaves us. We take customer satisfaction seriously and remain committed to providing clear communication, detailed pre-shipment QC, and responsive customer service throughout the ordering process. UPDATED Oct 8, 2026: We have proof from our conversation that as soon as the customer asked for a refund, we sent him clear instructions on how to apply for a refund, and then we refunded him in full. No questions asked. Anyone wants to confirm which side of the story is true, please ask us for screenshots of our conversation with the client. Unlike other vendors, we offer secure payment methods (Credit Card, PayPal, Apple Pay, etc) and the whole purpose behind this is to give buyers peace of mind that they are fully protected when buying from us. If for any reason they are not satisfied with their purchase we offer full refund or a replacement.