Keren N.
The driver arrived 15 minutes late
The driver arrived 15 minutes late, saying they were “looking for the house in the complex.” This is a private home on a single street with clear house numbers, so it shouldn’t have been hard to find. When we called customer service a few minutes after pick up time, they were not helpful kept us on hold for 12 minutes while “looking for the driver.” When we asked to cancel the ride, they gave us a hard time, and by the time the driver arrived, we were told we couldn’t cancel because the driver was already there. Overall, poor communication and frustrating experience both from the driver and customer service.




