Natasha
don’t buy
I brought a few different presets for Capture one yesterday. They all looked great on the website. So I did contact them before downloading them as I saw an offer for all presets less then what I paid asking if there was anything they could do. But they said no and thank goodness they didn’t! As I load them on to my capture one and they are horrendous. Different lighting, different styles and they still look bad. I even sent them a video showing it. They aren’t even sorry or trying to fix it. They just copy and paste the no refund policy. So no customer service either. Don’t touch with a barge pole!
Response from Presets.ioNov 18, 2024
Thank you for sharing your experience, and we’re really sorry to hear that the presets didn’t meet your expectations. We understand how disappointing it can be when the product doesn’t work as you anticipated, and we truly regret that your experience with our presets for Capture One was not a positive one. Our goal is to provide high-quality products that help enhance your editing workflow, and it sounds like these presets did not achieve that for you. We sincerely apologize if our support team didn’t address your concerns as thoroughly as you expected. While we do have a no-refund policy, we do want to make sure every customer is satisfied with their purchase. We’d be happy to work with you to see if there’s a way to resolve the issue, whether through further guidance or alternative solutions that better meet your needs. Please feel free to reach out to our support team again with more details, and we’ll do everything we can to make this right. We value your feedback and want to ensure that we improve going forward.