Wendy M.
I purchased an XL cardigan but when it…
I purchased an XL cardigan but when it finally arrived it was a size S but in and XL bag. I contacted their customer service and explained the situation and was asked to show them the parcel satchel it came in with the details on it. I had since thrown away the satchel it came in so couldn't supply that but as I stated I had sent them a photo of the cardigan with the S size detail and the bag with the XL detail. They had my order number which I thought should be enough. Oh no, they offered me a $3 refund against the $30 order. I went back to them again explaining that I hadn't ordered the wrong size, THEY had sent me the wrong size, they then offered me a $6 refund. No amount of arguing from me would make them see any reasoning and they wouldn't budge. Clearly their error but their customer service was terrible. I will never buy or recommend this company to anybody.