PrepScholarReviews of prepscholar.com

Response from PrepScholarJul 2, 2024

Hi Denee, we apologize for any inconvenience you've experienced. Our support team is available 24 hours a day, 7 days a week, which is why we offer support exclusively through email. Our average response time is under 1 hour, so we kindly ask you to contact us at [email protected] (Subject line: Urgent) and we'll prioritize resolving your questions. Email support allows us to ensure that your inquiries are addressed more promptly, regardless of the time of day you have questions. We appreciate your understanding and are always here to help with any issues or questions you may have.

Response from PrepScholarApr 9, 2024

Hi Lisa, thank you for taking the time to share your experience. We're sorry to hear that your children's experiences haven't quite met your expectations. We take all feedback seriously and use it to improve our program. We'd appreciate it if you could email us at [email protected] so we can review your case more closely and find a resolution tailored to your needs. In the meantime, we'd also like to address a few points you mentioned: >Practice Tests: The program assigns practice tests roughly every 10 hours of completed lessons. This helps students measure their progress and implement what they've learned in a full-length test format. >Time Tracker: The time tracker is designed to reflect active engagement with the program. It may pause if there's no mouse movement for an extended period. This discourages students from inflating their study time without truly absorbing the content. That being said, our point improvement guarantee is based on demonstrated proficiency (scoring 90% on the lesson quiz), not the study time itself, so this wouldn't affect your eligibility. >The "goal number of hours to study a week": This is determined by the student's input at the beginning of the week when prompted to plan their weekly schedule. This tool is meant to help students visualize their study time and allows us to send them SMS study reminders. The goal automatically resets every Sunday night. >Trying the program: We offer a 5-day risk-free trial period with full access to all of the program's features and content. If you're not 100% satisfied during this period, you can cancel no questions asked.