PrepaidgiftbalanceReviews of prepaidgiftbalance.com

I received $100 gift card from a friend. Called the number to check the balance before I went shopping. I was transferred to customer service. They asked for the numbers on the front, the numbers on the back, the security code, the gift card amount. Then says balance is zero. I never used it. I just opened the package. Then asked me for the name of who purchased. It's a GIFT! Why do you need a name? Bottom line, the card is a scam. First of all, the automated could have given me the balance. Why was I transferred? I'm just checking the balance. I knew right away... I got scammed.

This company stole my money, $35 to be exact. I just checked the balance and it is $0 with a transaction occurring (allegedly) at a Target in Long Beach, CA. I know what you're thinking and no, I'm not there. I don't know anyone there, and I have never visited or traveled through there. Prepaidgiftbalance.com, you owe me $35 and I intend to collect.

I received $100 gift card. I tried purchase in store but it failed. I called they said to register the card on their website which asks the PIN number. Clearly it states on the card you don’t need to activate card to use in store. By afternoon the $100 was used in Colorado. I live in California. And when I called to dispute they want me to send my ID card and description of what happened and gift receipt. Seems to suspicous to send copy of ID card either faxed or by mail to P.O. Box

I wish i can give them 0 stars. I received and gave away gift cards many times. this is the first time they ask me to go online and register, website is not working ... when you call they ask you ( if the answer) to send fax with gift card front and back .. your id front and back .. CARD ID # ???? - by fax !!!! , how many are using fax nowadays .. that is a total rip off of $500. government should stop this fraud.

DO NOT BUY GIFT CARDS FROM KROGER EVER! THIS COMPANY BARLEY SPEAKS ENGLISH AND WANTS YOU TO SEND IN ALL YOUR DOCUMENTATION, WHEN YOU DO YOU NEVER HEAR BACK FROM THEM, THE CARD BRAND NEW IN THE WRAPPER HAS ALREADY BEEN COMPROMISED BEFORE YOU EVEN OPEN IT TO USE IT, ITS AN INSIDE JOB PEOPLE THE MONEY IS ALREADY SPENT AND WHEN YOU BUY THE GIFT CARDS THEY ARE GETTING THE MONEY BACK. STAY AWAY USE WALGREENS OR AMEX STAY AWAY FROM THIS COMPANY TOTAL SCAM THE US GOVT SHOULD GET INVOLVED IN THIS ONE AND HOLD US BANK RESPONSIBLE!

I am personally trying to share my experience where possible with this company in the hoped that something done about how they grift and how they are allowed to get away with it for so long. If you have not have an issue, be thankful. I'm only going to share an abbreviated version but this honestly was the worst experience I've had with a company that calls themselves handling sensitive banking and ID information. They do not care if you are scammed out of 100s of dollars. I mean even $1 isn't okay. I'm not sure of all they places they are sold but they are definitely sold in Krogers and possibly their other stores not under the Kroger name but owned by them. Going forward, I won't be buying any Visa or MC cards from there are any stores the Kroger band they own just to be safe. The website hardly works. Some cards are fine but they are definitely subpar when compared to GC like mygiftcard, etc They will flag or cut off your card even though a payment went through. The cards also can come up as possible fraud even though you've or someone you gave it to, did nothing wrong. You cant check the status on the website because it hardly is functioning most of the time. You are treated like a scammer first and a paying or properly gifted recipient last. I have read where some people give their ID. I would never after speaking with these people and seeing how the administering bank knows there are issues and doesn't care. They are way too unprofessional and caviler. I don't care if some have gotten good results. And who knows what they are doing with your personal information since they can not even run their business properly enough to not have rampant fraud on their cars, not use the payment system they are using which is inferior to other cards, and don't care if you are cheated out of money. They essentially steal at will. It's not like you can book a flight to India to visit the customer service headquarters. They customer service line will block your telephone number or card number if you try to call to see what is going on with your card. They will also pick up and hang up you. They don't offer to try to clear things up if they see the card numbers may be tampered with. They says things like it's turned off for 24 hours and they will make up an excuse like you put in the 3-digit code wrong too many times. If you call back, they will make up something else. People who have lost money, need to also start filling complaints with a government agency whether they do something about it or not. It's a major drag and it's stressful dealing with company that has low ethics. But it helps other consumers and eventually, this will catch up with USBank who owns prepaidgiftcardbalance. They outsource the customer servce overseas. Krogers appears to do the same. Which is what it is, but the difference is when a company has high expectations in how you handle consumers. And when there is accountability. People tend to buy a lot of gift cards around the holidays. I hope no one has to read this because they had the misfortune of getting a tampered card, etc. Remember it's not prepaidgiftcardbalance. It is USBANK. It's on the card as well as the janky website. Good luck to any fraud victims. File government agency complaints not just reviews.

Total scam. Activated the card, provided my info and changed the pin. In the middle of the night someone used it fraudulently. What was the point of me registering it? Very hard to get a refund or even someone who speaks English. Class Action Suit?

I have 2 gift cards totally $150 dollars, purchased from a local grocery chain. The receipt shows activated and I went home, immediately checked balances and they are both zero. I contacted the company for assistance, the first time the "customer service" agent hung up on me after he couldn't verify the number. The second call they told me my name doesn't match what on the front of the card - it's a gift card, there is not name. They would not provide further assistance. I asked for the Fraud Department and they ignored the request. This is the 2nd time in a month this has happened and the last time I'll purchase a gift card from this company.