Premium SofasReviews of premium-sofas.com

"I was definitely nervous about buying a sofa online without sitting on it first, but I am so glad I took the plunge! The ordering process was seamless, and the color/fabric swatches they sent helped me make the perfect choice for my space. The build quality and leather is exceptional, and it feels both sturdy and well-constructed. It’s on the firmer side of plush, which provides great seat and back support without being too stiff. The delivery team was fantastic—they called ahead, showed up right on schedule, and handled the unpacking effortlessly. The customer service team is amazing! Highly recommend both the business and the product!

I ordered this sofa based solely on the website and the company’s refund guarantee, and I’m genuinely glad I took the chance. The quality exceeded my expectations. The leather feels incredibly high‑end, looks beautiful, and is very easy to clean. One thing I didn’t realize before ordering — and now absolutely love — is that the reclining mechanism runs on a rechargeable battery. It doesn’t need to stay plugged into the wall, which keeps the setup clean and uncluttered. It even gives a gentle beep when the battery is running low, which is a smart touch. I searched everywhere in the U.S. for a high‑end sofa that offered both reclining seats and a proper chaise longue, and I couldn’t find anything comparable. This one delivered exactly what I wanted. Overall, I’m very happy with the purchase. The comfort, the craftsmanship, and the features make it feel like a premium piece, and I’m glad I trusted the reviews and went for it.

First and foremost, this is not a paid advertising review. This is a honest in true opinion. I just received my Los Angeles sofa from premium sofas here in Texas and I am extremely satisfied, not only with the craftsman shit, but the quality that goes alongside with the delivery service Metropolitan that premium sofa uses for delivery. They were extremely professional with on-time delivery notification of delivery prior to showing up, and they care and professionalism. They portrayed while handling the service. I know that there’s been some talk about this company being a scam and I’m here to affirm that is not true and if anyone is looking for a quality sofa or products, premium sofas is definitely a place. I would start me and my wife recently bought our house last year and I’m very particular and after extensive research there was nothing in the American market that suited my expectations for our home once I found premium sofas. I did extensive research into how they source the material and how the custom build is done and by far there’s nothing in the American market that compared to it. It is truly a one off custom company that takes the time to deliver a premium product as in their name. Yes quality can take some time. Yes, there was some time between ordering and delivery but like all great things custom builds take time not done in a factory in China or anywhere else overseas, but the craftsmanship of the builder and the artist who put it together on paper so once again, if you’re looking for a sofa, a loveseat whatever I highly recommend premium sofa!!! /G\ As for the customer service, I could not be more satisfied with the open line of communication and dedication to responding to emails taking calls and reassuring through every step of the process you will talk to a live person at all times and at the very latest one day call back most of the time same day, which is understandable running a business, but there is no AI generated automated process. /G\

Purchased in April 2025. Received the sofa on August 21st. The delivery that is described as "white glove" didn't happened because we picked up from the warehouse ourselves. They had delivery delays because of staffing and we were leaving town the next weekend and had a house-sitter...that we didn't want sitting in the floor. We asked for reimbursement for the delivery and setup and they obliged since we did all of the unpacking and setup plus the disposal of packing materials which you can't appreciate without seeing how much it actually is. Our yard looked like Sanford & Sons. The sofa looks beautiful and you can tell is well made with attention to detail but right out of the box very firm. We paid a lot so assumed it would break-in and last longer than an ordinary sofa soft at delivery and it is built solid. That is the hope and it is still very firm but where have been sitting is softening up.

Excellent quality, crafted to our custom specifications. Delivery and installation perfectly smooth. Customer service helpful from start to finish. Recommend Premium-Sofa service and brand!

I love my new sofa! The service was great, every time I sent an email, they replied and were super helpful and explained in detail. Dorothy is knowledgeable and super responsive. Glass piece was missing, and they send the replacement immediately. I was hesitant to order online, but they are legit. It took a while to get my couch, but it was worth the wait. It is absolutely stunning! Silvia

I finally received the sofa after a little over 4 month wait. It looks great. Comfortable. Good quality. I think the company should include a diagram for the wiring and a diagram showing the configuration of the sofa, but the delivery guys figured it out. Very happy with the product.

Premium Sofa corrected my customer service issue and refunded my money in as they promised. I would seriously recommend them and will shop there again someday