David G.
Unethical Billing Practices
I had an incredibly frustrating experience with Premier. After clarifying the termination policy with the management team multiple times before signing up, I was shocked to discover an extra month's charge on my account days after ending my tenancy. Despite reaching out multiple times to the management team and being assured that the charge would be refunded ASAP, I've yet to receive that refund or my deposit return after 2 months of texts, emails, and calls. Their customer service was abysmal, with representatives providing contradictory information and displaying a complete lack of empathy towards my situation. It's disappointing to see a company prioritize their bottom line over customer satisfaction and integrity. I urge anyone considering a subscription with Premier to proceed with caution. Their unethical billing practices and disregard for customer concerns are unacceptable and completely unprofessional. Save yourself the headache and choose a company that values transparency and honesty.
Response from Premier WorkspacesMar 13, 2026
Thank you for sharing your experience. We’re truly sorry to hear about the frustration you’ve encountered regarding your final billing and refund. This isn’t the level of clarity or responsiveness we aim to provide. Our team has reviewed your account to understand what went wrong and hopefully prevent something like this happening again. We take concerns like yours seriously, and your feedback helps us improve our communication and processes.



