Premiere Sales Water FiltrationReviews of premieresales.com

Response from Premiere Sales Water FiltrationMay 6, 2021

Hi Rick, Thank you for sharing your review. I’m sorry you weren’t satisfied with our replacement deionization (DI) cartridges. Since this is the first time you’ve let us know you have a problem, I’ve emailed you directly too. I want to get everything taken care of for you ASAP so please reply to my message at your earliest convenience. Thanks for your business, Whitney

Response from Premiere Sales Water FiltrationJun 15, 2020

Hi Joe, We want happy customers. I reached out straightaway to make things better a couple weeks ago when you sent us a concerning email. We really make sure our product descriptions are clear, that we educate on what the filtration system does, and make ourselves available to answer any questions. The system you purchased is a great system that removes harmful contaminants from your drinking water supply and keeps healthy minerals in. It’s a shame we didn’t get to discuss your requirements before purchase as we’d have pointed you to an RO system if your goal is to remove all TDS. For all our products, we list the main contaminants the filter reduces and/or removes. Your system did not list total dissolved salts / total dissolved solids (TDS). There are 1,000s of contaminants and minerals that can make up a TDS reading – your system reduces the harmful ones (which we listed) and it retains healthful minerals (also clearly stated). The expectation that a TDS reading with this product should be around zero is not a fair or logical expectation to have drawn. We appreciate all feedback received and as a result of your email a few weeks ago, it’s given us the chance to improve our product descriptions and even write an article to help folks better understand TDS. Kind regards, Whitney

Response from Premiere Sales Water FiltrationDec 4, 2019

Hi Larry, I’m sorry that you feel this way, but I appreciate this chance to address your review as it could be misleading for others. We want happy customers and take the time and effort to make sure we deliver a great experience for everyone. Our system automatically sends two emails: an order confirmation, and a shipment confirmation including the UPS tracking number. I have verified that both these emails were sent to you – perhaps they ended up in your spam/junk folder? After reviewing our records, Tony had multiple phone calls with you, and left multiple messages other times. When you emailed regarding the shipping date, within 90 minutes Tony provided it on 11/21. I hope you can see that we do our very best to deliver great customer service and communication through every step of the process. As a small business, we really appreciate your order Larry, and this has been a good opportunity for us to review our practices to make sure everything works appropriately. Kind regards, Whitney