Marisha R.
Terrible experience
Terrible experience, unprofessional representative. He’s very arrogant. Was told my car would be picked up on a monday. Monday comes and i get a message saying it was a delay and agreed for it to be picked up tuesday. Tuesday comes i texted the representative to see what time the driver would be there because i needed to replace a tire that went flat. He told me between 4-5. Got the tire replaced that morning well before pick up time only for 5pm to roll around car still not picked up i had to reach out because no one reached out to me. The representative had the audacity to try to get me to pay 400+ dollars more for another driver to pick my car up and deliver it. Which i refused. Asked for my refund 10+ times. Here it is tuesday and still havent gotten my refund back and it’s been 5 business days. Update: Way to go! Threatening someone about a refund because i posted my experience with you alls service that i was displeased with is diabolical! But pop off. Nothing about what happened or how it was handled was professional on you alls part! “ok you posted the bad review? Where I told you we have processed the refund on Thursday last week and obviously bank takes 5-7 business days to credit to customer bank account. Let me go head and ask my accounts to cancel the refund if possible, because you are trying to harm the business and its not good.”
Response from Premier Car Hauling IncOct 20, 2026
We would like to clarify that your refund was processed last Thursday, and you were informed that it can take 5–7 business days for the funds to appear in your account. As of today, only 3 business days have passed, which is still well within the communicated timeframe. Calling the refund delayed before the stated processing period has even passed is premature. We have fulfilled our responsibility by initiating the refund, and the remaining time depends on your bank or payment provider. We kindly ask that you allow the standard processing period to pass before making claims about your refund. We believe our customers deserve transparency, and we expect the same fairness in return.