Precision Door ServiceReviews of precisiondoor.net

On 12/17/2023 we requested an estimate for door replacement.Derek came by and gave us an estimate. He wanted a deposit, but I stated we would think on it. On 12/21/2023, after thinking about it and looking around at other doors, we decided on a black door with NO windows. So after a revision, a new estimate was provided and we paid in FULL Estimate 60961113 - just under 4K. On 12/31/2023 Derek texted us to request all of our information for their paperwork etc. On 01/09/2024 I called to speak to a manager at 350pm On 01/10/2024 around 11am I was finally called back, and I voiced my concerns about not hearing from anyone about anything regarding our door. It apparently did no good. 01/29/2024 I got a call stating our door was ready, and we setup a date and time for the installation. Robert arrived and installed our door, hardware etc. I like Robert. He did a good job. He is a credit to your company. I take serious issue with a few problems I have experienced with your company. I fail to understand how someone can drop a chunk of money and not hear from anyone in your company for an extended period of time. Had I not called on the 9th, I have no doubt no one else would have called us. Can you imagine how uneasy someone would feel if like us they dropped a considerable amount of money and had not heard from anyone for over a month? Our new garage door is nice... it is the exact color we wanted. What isn't so nice is the WINDOWS that we did NOT want and did not pay for. It gets worse than that. The door was installed on 2/01/2024. Today is 02/04/2024, and we still have YET to receive a phone call from anyone on this matter. Like I said, there is a serious communication issue with this company. And to add icing to this cake, the wrong garage door opener was sent. So for two days we had a different opener than what we paid for, but it was functional so at least we were not left without a garage door. Robert came over today (02/04/2024) and installed our correct opener. It speak volumes to his work ethic that he returned - on a Sunday no less - as promised to install the opener we had actually paid for. Robert has been the only bright spot in this ordeal. He is a credit to your company. I fail to see how we could continuously keep falling through the cracks. I do not understand how a company that claims "We earn our customers' trust in 3 important ways" can allow us to experience half of what we have. I have learned a valuable lesson here. I have learned I will need to go to the extreme end of due diligence to prevent this from ever happening to us again. I have also learned we will not be paying in FULL again. Thank you Precision Garage Door Service for teaching us lessons.

Service man was terrific, Parts Prices through the roof. 2 powder coated green springs $830., $65.00 a pair at retail, bearing bracket $243., 28.00 at retail, 2 cables. $243. $12.00 for prime cables at Lowe's. Really? Great install , Outrageous prices. Price Gouging?? Filed a complaint with the BBB but no response from Precision . Steal your money then Vanish. Poorly run business for sure.

The tech charged me $85 to tell me I need to replace the garage door opener. He was literally here for 5 minutes. I asked if there is any type of repair that could be done in the meantime and he told me no. I could see where the door is catching and asked if there was a way to fix it and again the response was, "no". When asked for an estimate, he told me between $800 and $1200? Now I have Girards coming to do an actual repair. What a waste of money.

Topic: Garage door replacement. Back office does not return calls or follow up. We had to initiate a call after payment 1/2 down A few weeks later, with a call "when are you guys going to do this job" ? Job completed 8/26. Called their office number I was given to expedite the permit. The gentleman did not have my permit #. He asked me to provide it . He would not look up the permit he said you get the number and call me back ! This is that 5 star service they boost about. LOL, Forward almost 1 month later...Bottom line no call for inspection almost a month after completion because they do not have it (truth) I was told it was improperly filed to the county and refilled. As a victim of sloppy back office it is rough to be forced to have to do this kind of review. I assume now I will have to go to the county office and take care of finishing their promise of "we will take care of the permit". The call I just had just asking them to finish the job of permit and inspection from their salesman was awful. His normal pleasant demeanor , I guess is only during the sales portion. He keeped saying "what do you want from me? I said FINNISH THE JOB! he asked 3 times. Fyi the installer got very upset and carried an attitude the rest of the job when he tried to boost me with extra product upgrades that I was very clear I was happy with the original contract which was simple, to replace our old door. My mistake giving them their final payment before the job had been inspected. As a retired General Contractor I knew better. Now what? trip to the county inspection office file my grievance and hopefully get an appointment with an inspector to find out what went wrong and repair permit, and inspect their workmanship. Unfortunately I have NO choice as most victims would tell you. I found it interesting that the salesman on the phone (the only one that returns your call promptly) said to me what if the inspector fails the job? WHAT? ODD. I will call you back to make it right. Then he hung up on me ! (nice customer relations) When he did that I knew I had to share my experience online. He could have said , sorry for the delay let me check on this and get back to you..NOT You will notice that I am a longtime 6 star reviewer 175 reviews for google. I really tried to resolve this and was very patient waiting hoping for a follow up call on progress. Please read my comments. Glorious and positive 98%. always. These people really pushed it to the limit as a consumer and I hated to write this review. I hope this saves someone from my experience. FYI, never once an apology. Do yourself a favor call somebody else. Buyer beware of the glossy slick in the mail, it got me! Signed Guy who wants job completed in a timely manner with no BS.

Recently my garage door went off track and I had to call in someone for repairs. I called a couple places, Precision door and Apple Door in Fredericksburg for an estimate. The first company that came out was Precision Door; they charged $85.00 for the estimate and insisted they needed to perform a 25 point inspection before they could give me a quote. After the technician fumbled around looking at the door, using a computer program to help build the estimate, the estimate came back between 4 and 8 hundred dollars to repair a door off the track. Basically he wanted to replace everything on the door. I sent him on his merry way. OH! By the way this company does not take checks!. The second company, Apple Door (Fredericksburg) wanted $165.00 to come out (service call) and provide an estimate for repair, plus parts. I made an appointment but later cancelled, knowing there was an honest company out there which would provide a good estimate. I finally contacted “All About Doors” They too charged $85.00 for a service call. The technician came out and within less than an hour had the door fixed, realigned and working better than before for the cost of the service call only. My recommendation check around before you call, find out service call price and then make your choice. I highly recommend “All About Doors” if you need any kind of garage door service.