Precision Door ServiceReviews of precisiondoor.net

I booked an appt for a new door and installation estimate. The day before their system texted me and confirmed the appt time slot. The time slot came and passed and not a peep. I called and was told at first I was scheduled for 2 hours later. Then after holding was told the technician was running behind on a job and would be late. I won't be calling again.

I own a rental. The garage door wouldn't open. I called Precision. Told them it was a rental with a broken spring. They gave the renters the appraisal 1900.00 Crazy! A torque spring 59.00...they charged 399.00 plus a ton of other parts and charges. It was an emergency and it needed to be fixed, so the renter signed it thinking that Precision had contacted me. They did not. So after renter pays thinking he'll be reimbursed by me. I called for an update and learned they were just finishing the job. Without talking to me. After they left I called the PDS manager. He did give me a small refund 399.00 but after speaking again to my renter, I was informed the serviceman said it's not going to work for long, that there are more things wrong. Then why would you fix it? I already had a quote for a garage door and brand new opener for 2100.00. This place is unprofessional and I wished I had checked other people's reviews for verification. My loss. Their loss for future business.

The motor shaft on the opener failed. Their tech came out and saw that I had a 1 piece, solid door. He offered to replace door, motor, everything, but would not JUST replace the motor. He told me his BOSS won't allow them to work on solid garage doors due to warranty concerns. (BAIT and SWITCH😝). I went to HOME DEPOT and used their installers for under $500, INCLUDING the new motor.

I received a call from the Precision technician letting me know he was at my home. When he called I was 1 block from my house. Jaylen, the technician asked me if he could park in my driveway. As I was driving to my home I could see he was already in my driveway. I told him yes. He walked into the garage, lifted the garage door about 1/3 of the way up and said my springs were bad. The springs should be able to hold the door up by itself at this point which was not happening. He then told me that since my springs are bad the motor should be replaced. He then asked for a fan and bottled water. I asked him for pricing and told him I don’t have bottled water. I did turn the fan on in the garage. I did get him a glass of ice water. He went to his truck and a few minutes later wanted to know if he could come into my home instead of discussing pricing on the back porch. He said he was hot. The pricing for the springs and motor were approximately $2,000. I told him that he didn’t even get up on the ladder to look at the springs or the motor so how does he know they are bad. He also did not bother to look at the sensors. The company I work for installs and repairs dock doors. I called my boss/owner to ask him if this pricing was reasonable. He told me definitely not and they are way over priced. The technician came down $50 on pricing but that was it. I told him no thanks and paid him the service call fee. I had parked across the street so he could get in/out of my driveway. When I told him no thanks and I started walking to my car and told him where I was going, he asked me if I wanted him to move his truck. The lack of common sense, over pricing – no – gouging, lack of preparation as far not bringing his own fan and drinks is not conducive to a good customer relationship as far as I am concerned. I used Precision in the past and it was a good experience. Not any more. My boss had his service manager come to my home and made an adjustment on the motor for up and down movement and the door is working properly. Bad move on Precision’s part. No recommendation and I will make it a point to tell everyone about this. I don’t know if this just target women but it does look like there are a few reviews from men who have been scammed with their pricing and unethical tactics.

I would NOT recommend this company. They sent someone out for a $75 charge. I told them on the phone that we had a broken spring. The lady said the charge was $334 - no matter what size door it was. HAH! What a joke... the price he gave us was $1554. We had to waste $75. We are seniors on S.S. We had a friend recommend someone and they charge us $375... out the door!!

Got a ballpark quote over the phone for a new door opener keypad and frequency change because someone in our neighborhood ended up on the same frequency as us. After the tech did the job, he tried to bill me twice what I was quoted. I said I wasn't paying that and he said we'll just make it right then and bill you what you were told. He then handed me a quote for $4,750 in other "repairs" that needed to be done on our 7 year old garage doors. For example, he said we needed new torsion springs, instead of simply adjusting them. We live in The Villages, FL, which is the largest retirement community in the United States. They're simply trying to take advantage of senior citizens.

Disappointed to say the least with your service on a 5 year old garage door opener that you sold new. The $65.00 for a fifteen min. service charge for something you don't stock parts should have been explained when making the appointment for service. The original cost of the opener was $500.00 including installation, your quote of $400.00 and 3 weeks to replace a blown circuit board seemed high but the $900.00 replacement was a no-brainer when compared to your competitor's $200.00 to repair or $500.00 replacement both within a week quote. Good luck with your business your going to need it at this rate

The service was great. Awesome techinician but the price was tooooooo expensive. I should have shopped around with other providers because on replacing the spring, shaft, and 3 bearing it came out $965. I looked at parts alone afterwards and it would have been under $200 so the the price was ridiculous and outrageous