Precision Door ServiceReviews of precisiondoor.net

Had appointment between 2-6. No call, no show, even though I called them twice for an ETA. Very disappointing.

DO NOT USE THIS COMPANY. I called n made an appointment for a new garage door n opener . I explained the issues with my garage n was told not to worry, they can work around the issues. The sales rep came at 10am on Thursday n did an inspection. He told me he would get back to me that afternoon or Friday morning with the estimate. When I didn't hear from him, I called mid-morning Friday n left him a vm to call me. After I got no response from him, I called the office n spoke to someone in management n was told someone would call me before the end of the day. No response. Called Saturday n spoke to call center n left a message explaining I wanted status of my estimate. Monday morning I called n told them I didn't want to use them for the job since their customer service n communication skills were so bad. Sales rep did call me later n said they decided they didn't want the job. I told him I had already informed them I had changed my mind about using their company based on their poor customer service n communication skills. I asked him how hard is it to pick up a phone n call a customer. Instead he ghosted me for 4days. If they can't communicate with a customer before the job, I can only imagine how hard it is afterwards when a problem arises. I told they all need a refresher course I customer service n communication skills.

My daughter and son in-law used precision to repair their double size door and charged over $700. After the "repairs" the door was loose and not functioning well. I looked at it and it needed new springs and the bolts were coming detached. I added and replaced the bolts and put new springs on the door for less than $100. I honestly don't know what they did for $700+ but the door was not safe to use The safety closure was mounted too high s well. Poor and careless workmanship. Do not recommend.

The garage door tech was at my home for less than one hour replaced two 20 dollar cables and charged 628 dollars. What a scam.

The initial service and installation (and promises) were of course, top notch; however, 3 years down the line, we've had many issues with the door and the "lifetime" service repair warranty doesn't seem to cover ANYTHING! I've paid about $1k in calls, repairs etc. since the installation.

Came out for a quote to replace springs. Price changed 3 times while he was talking to us. Tried to upsell insane number of unnecessary items (learned this from other company that we went with to do install of new springs). BUYER BEWARE! Learned they work on commission for upsells!

We just had an opener install 2 months ago. $700.00. One of the remotes quit working. Changed the battery for $14.00 and that did not work. Called them and they said it would be an $85.00 service charge to reprogram the opener. I explained that it was only two months old. He said it was still an$85.00 service call. I got mad and then they hung up on me. Stay AWAY.

THE DOOR WAS NOT AS HEAVY, BUT IT DID NOT FIT THE THE TOTAL SPACE, IT FIT OK, I ASKED THE GARAGE DOOR MAN ABOUT IT, HE SAID ME THE GARAGE FLOOR IS UNEVEN. TO ME, THE BOTTOM OF THE GARAGE THAT IS RUBBER IS NOT LONG ENOUGH. SO THEY GAVE ME A NEW DOOR, BIG DEAL NOW I WILL HAVE TO FIND THE RIGHT STUFF TO MAKE IT FIT THE TOTAL SPACE, NOT THE ONLY THING WRONG WITH THE GARAGE DOOR