Ranked among the best companies for customer service in the United States, we are proud to deliver electricity to about 1.4 million customers in 29 counties in central and eastern Pennsylvania. We employ nearly 2,300 people and maintain 50,000 miles of...
PPL Electric Utilities (pplelectric.com) has 61 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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George S.
PPL Customer service is the worst. All I wanted to do was pay my bill, No one was able to help me, system kept rejecting my account number. Customer service was telling me it was a good account number and kept sending me back to the bill pay sytem to be rejected again.
Turd F.
Literally have not had power for two nights. PPL, you do one thing. And you do it poorly. I get there were storms. But two nights? So far? And no update as to when it’s coming back on. 11:00 am. 11:00 pm. Now it’s apparently unknowable. I pay my bills on time. I pay the price increases. I deal with traffic issues while you cut half the trees down at the side of the road. Now I have spoiled food in my fridge and freezers leaking in my garage. Good performance should be recognized. As should poor performance.
om M.
If there is less stars I will give it to them. Stay way from ppl electric. Scamers and the costumer service sucks
Whitney S.
I received an estimated bill that was way higher than any bill I had ever had. A letter was put out by the President of PPL saying it was an error and that it had already been fixed, except mine had never been fixed. Then they had another error where there was a billing delay so I got a 61 day bill. They had never let anyone know about that error. Now I have an astronomical bill and there are no good options. PPL has a monopoly in my area so there isn't even anything I can do, I am stuck with them and their constant mistakes.
Maryellen
I called to add services to my upstairs appartment was terrible customer service from first 2 people they were canceling my main service on fist floor when all I wanted was to add 2 floor to my name finally the 3 girl was able to help me hopefully it will be correct definitely need to get better customer service it’s ridiculous how complicated it’s been 2 days of trying to get this done!!!
James
Arbitrarily raised rates 3 times in 2022, resulting in a +90% increase in electricity rates.
Kay
Well let me tell you I am very upset I called to speak to someone for some electric education. Not only did I wait on hold for 2 hours they told me my estimated wait time was 70 minutes. I waited WELL over the time, I understand high call volume but how do you run a business like THAT. I have to call on my own time and use my work time. Now I personally feel that I wait for someone on hold and expect someone to pick up the phone. But NO YOU CANT GET THROUGH TO ANYONE. VERY FRUSTRATING! So I wasted two hours of my time without zero problems solved I feel as if there should be a policy. No one returns a phone call, cant leave a message. How am I suppose to get my questions answered.
