PPL Electric UtilitiesReviews of pplelectric.com

Horrendous customer service. Constant 20-30 minute phone wait times with no resolution for issues. Terrible company

We have a power outage on north bedford st, because of the storm. And they refuse to come out and fix the power until 3pm the next day I was told. We are night owls and we can't use the tv, lights, etc. Happened twice in one week. Couldn't charge my phone. Ridiculous.

PPl doesn't think it's customers are important enough to have anyone available for customer service on the weekends or overnight, you can make a payment to restore your power but it won't be turned back on until the next business day has to bear the heat watch my food in the fridge go bad.

Terrible customer …”dis” service from ppl. It started with a very rude female rep who kept muttering unkind comments to my questions about my bill,..and went downhill from there. (they claim that I tried to refuse paying them…they went directly to my bank account instead of sending me the bill, and were refused access: so in retaliation they now only accept cash payments!) I’m 85 years old and this is now a hardship for me to follow their latest demands. Could not get customer service. (I DID speak with one male rep who was polite although not able to help.) The date this all started is not May 1…but later in May. Software won’t allow me to change date.

Prices keep going up and we constantly lose power, 12+ hours to have power restored!!!!

Horrible they are allowing people with small children and older people freeze this week because they dropped the ball on a snow storm they knew was coming. It is so sad to have to leave your home for heat at night

I made a payment and they charged me twice and put my account in the negative. I was hung up on me 5 times, really ignorant, they said I called it in which I never do, I have the emails to show what was supposed to be charged

I have over 30 accounts with you and now i am trying to open a new one and is asking me for Deposit over $500. This is ridiculous. I am failing formal complaint with PUC