Ranked among the best companies for customer service in the United States, we are proud to deliver electricity to about 1.4 million customers in 29 counties in central and eastern Pennsylvania. We employ nearly 2,300 people and maintain 50,000 miles of...
PPL Electric Utilities (pplelectric.com) has 61 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 55 reviews with 1 star · Clear filters
Amy W.
Trying to transfer service to my new home in the PPL service market. Been on hold for 55 minutes, no human interaction yet. I would give anything to speak with a human. Website says I have to call and that it can't be completed online due to solar panels. well, then, help me! Please answer!
Nina
Absolutely appalling customer service . They make every attempt to not let you speak to custom service and you end up fighting with their stupid AI to get to speak to human being . After 5 min of asking to speak to a representative and AI replying “ I don’t understand “. Then you’re on hold for 45 minutes to ask a rep why am I getting call from PPL one (1) day after the due date . ONE day after ! This is the most horrible company and I wish Pa had other options . This company would go broke if people had other choices .
Barb B.
Online site for a billion dollar industry is so bad you never can login to your account.
Tessa B.
Never works the power is out every single month
stratguy O.
Horrible customer service. Every time you call they have you on hold at least 30 minutes before they answer. 3 times I had to hang up because after a 40 minute wait was still on hold. PPL, how about learning about real customer service and part with some of your big profits and hire reputable and extra personnel to help customers. I ended up not switching to PPL as my supplier because I couldn't get any one on the line.
Anthony G.
Calling customer service is absolutely awful! Called several times, waiting over an hour, with no answer/help. Unacceptable and unprofessional! Hire more people!!
Tashua
Absolutely the worst. You could spend days and weeks trying to get a hold of your old person and you can’t. Absolutely terrible.
Tom R.
The company lied to me for over 24 hrs that someone would be out to fix the electric problem. I told them exactly what was wrong and they kept telling me somoeone would be there with in 1-2 hors. at 9pm on Friday night they said the repairs were suspended. No one came until 8:50am on Monday morning. The 2nd transformer was exactly what I told them was wrong. It was right outside the house. They could have much better customer service, training and customer communication.
