PPL Electric UtilitiesReviews of pplelectric.com

Daily power outages, is the norm for the last several years with nothing being done to fix this. Big storms outages for days and sometimes when the weather is fine. No rhym or reason at this point just not maintained or kept up despite the prices going up.

So I got laid off about 3 weeks ago. At that point in time I owed money to PP&l. And I was told I could set up a payment plan but I had moved and I had to wait until the first billing cycle. I called to make a payment plan which I had before of approximately $80 a month. Initially I was told I could not do that. I pressed the attendant about how I'm supposed to make a $2,000 a month mortgage payment when I'm making $2,000 a month only. And in addition to that, make payments on PP&l bill. She kept telling me that I had no other options. After pressing her are about three times. Finally, I was able to get her to agree to a payment plan. Additionally, the assistant spoke broke in English which made it difficult to understand. I requested the option of automatic withdrawal. Which would make things you would think easier for them and easier for me. I was told I cannot do that. Other organizations like UGI are more than happy to work with you but not PP&l. They have a Monopoly and they treat their customers like crap!

while I cannot speak in regards to service as of yet, getting setup on PPL’s preferred payment method of AutoPay hasn’t been as elite as the company has claimed. Nevertheless we done so figuring the monthly payments would take effect AUTOMATICALLY! 3 months into our new rental unit, we receive a late due notice from our Landlord, with the recent pay period 2 BUSINESS DAYS PAST DUE! I went through my bank account and saw the amount was not withdrawn. NOW, that time saving (?) set up becomes the headache it’s supposed to prevent. I HAVE TO TAKE THE TIME TO RESEARCH WHY THIS PARTICULAR INVOICE WAS NOT PAID. After going through numerous auto answer service PPL uses I see my account is no longer on auto pay 🤔. what the…. What happened? Nothing on MY end as my bank account has plenty to cover. So the only thing left to conclude is the issue began within PPL’s **** auto pay. nothing from the company except an email receipt of payment received…AUTO PAY. lol. Nothing from an actual rep. So NOW, every upcoming month, I HAVE TO go onto my account and be sure the bills are paid, or its MY credit score *****. I believe this is pathetic behavior from such a large company, and to think PPL has recently asked the PUC for another price increase, saying ‘the weather storms are getting worse…’ No PPL - you’re not keeping proper maintenance of your utility system throughout the state! Instead of handing out bonuses to executives & padding huge profits, KEEP BETTER CARE OF YOUR POWER LINES!!!!!

The absolute worst Customer Service in the entire world! Never been so disgusted in my whole entire life. They talk over you constantly and do not allow you to speak. I asked for My Service to be shut off. They said it was gonna be shut off at 10 o’clock. Somebody else moved into the house and they let it go till 3:30 before they decided to shut it off. Talk about incompetent. They ask at the end of the call would you like to take a survey you say yes and then the person you’re speaking with disconnects you so you can’t leave a review on them. This place should be shut down. Everyone that works there is rude and you can’t understand them. Glad I moved away and never have to use these crappy services again.

This place is nothing but a joke a scam and all they want to do is steal your money but when you have an issue and when you move, it takes 3+ days for them to switch the service so you have no power in your home they don’t give you free power for screwing you over this place needs to be shut down and bought out by somebody else if you can avoid PPL as much as possible, they are a joke and a scam

i get a e mail saying my service was terminated 5/22 if not right contact them....i was moving than thry want me to pay into june for new tennet not happining when ppl has you they dont care

I am currently on hold with PPL. I have been for over an hour and a half now. If you want someone to call back promptly, don't go with PPL. Plz help, i need electricity and they are no help

You can't get them on the phone.