PowertoolsReviews of powertools.parts

Ordered a small part for a Makita on 10/23/23. Online site did not indicate part was back ordered. On 11/15/23 I noticed that the ship date for the part was now 12/09/23 on the site. I used online chat and cancelled the order and kept a copy of the chat log. Went in to check on refund on 11/22/23 and saw the part had shipped on 11/20/23. Spock with same agent via chat and first he said there was no record of earlier chat and cancelation. Sent him a copy of chat log and he said cancelation was rejected because the part was "in the process of being shipped". Agent said I could do a return but there would be a restocking fee. I went to site to see what the return policy is and got a 404 not found on the return policy link. Did chargeback through my credit card company.

Ordered 2 parts for my Makita hammer drill on 7/3/23. When I haven't received it by the 10th I sent an email through their website to cancel my order. On the 13th I got an email from them saying my order was shipped. I immediately emailed them to say I had cancelled the order, why did they ship it, no response back. On the 19th I called "CUSTOMER NO SERVICE" and told them I wanted to return the items and they needed to provide free shipping since I cancelled the order, they said I would receive an email within 24hrs. STILL WAITING!! This is the most unprofessional and poorly run company I have ever dealt with. I will be doing a charge back on my credit card.