PowertoolsReviews of powertools.parts

Don’t have anything in stock, they order and leave people waiting for months or even years before they ship and if they ship products

I ordered because they say they ship fast. They only print shipping labels fast. After days of waiting, I attempt to cancel the order. They tell me that they cannot because the order has shipped. They say I'll need to request a return after its received. When I receive I promptly initiate a refund. The refund policy is to ship it back at my own cost PLUS A 40% RESTOCKING FEE. A complete farce of a company. DO NOT ORDER HERE.

AVOID THIS VENDOR. It has been 5 days since ordering and item has still not shipped. Said they can't see status will have to get back to me. Can't believe I didn't check their BBB rating or hear first.

Terrible performance, almost a total disregard for customer service. Ordered a part, six days later, status is still "awaiting to ship". Tried to make contact to get answers, the chat [bot] completely nonfunctional, just sits there and spins, let run for 15 minutes, no response. Unless you are an incredibly patient person or have all the time in the world, look elsewhere for your parts.

Ordered a thumb nut for my Makita electric mower. Got it fairly promptly but it didn't work - it was an "M6" and I know the thread size is "M8" for the handle bolt that came with my mower, but it had the same exact part number on the original thumb screw itself. This is probably more correctly a Makita problem. What I'm disgusted with is that this is a $2.38 cent part plus $5 in shipping. They won't refund shipping, will charge shipping to send it back plus 20% restocking fee. Lesson: Don't order an inexpensive part from these people unless you plan on tossing it if it doesn't work.

Ordered 3 parts for a Makita yard tool In January 2024. Order was shipped on time but badly packaged an on receipt I found it was damaged by UPS. I contacted the company and they said they would ship a new part. It appears they have filed a claim with UPS, but it's two weeks later and still no new part.

Ordered on 12/12/23. Website said delivery expected 12/21/23. That the reason why I ordered it from them. Here it is 12/20/23 and the order hasn't even shipped yet. Call to customer service. They couldn't provide estimate shipping date and any confirmation or reference.

Ordered on 12/11/23. Website said delivery expected 12/15/23. That was why I ordered it from them. Here it is 12/14 and the order hasn't even shipped yet.