customer T.
I received a pair of insoles as a gift
I received a pair of insoles as a gift, which were uncomfortable in my work boots. They were still in like new condition as I only used them a couple hours, I returned to the retailer (The Runnery) with my receipt to exchange them, where I was informed they could not do this as they had been worn. I called Powerstep customer service, they said the retailer should have exchanged them as they will get credit, they asked me to send a copy of my receipt and the old insoles, I mailed them out and they mailed me the Pinnacle insoles that I requested in only a few days. I found them to be most polite and stand behind their product no questions asked. I am happy with the pair that I have, they seem to be holding up and comfortable. I recommend Powerstep, but will not do business with The Runnery again. Thank you for standing behind your product, and great customer service. Tim