Brittany T.
Second Negative Review This Month!!
Although the meals are diet-friendly, convenient and delicious, this company needs to work on its customer service badly. Since ordering with them near the beginning/middle of the year, they have a track record of not responding to customer service emails and poor communication with customers on shipping delays. It’s not my job to reach out to you when your carrier is delayed picking up your packages. You need to find a way to communicate that to your customers. If you can send me an email twice a week with coupons and menu updates, you can send a brief email blast to customers regarding shipping delays and when their product can be expected. Today, my order is three days late shipping with NO UPDATE! Fix this soon or you will lose loyalty!
Response from Power Plate MealsDec 29, 2021
We are so very sorry for this Brittany! We did reach out to you in regards to your last review and did not get a response. We wanted to verify you have the correct email for our customer service it is [email protected]. We were not aware we would experience this much of a delay with our packages this week, but due to the weather we have had, it has pushed everything back with little notice. We will work with our carrier to provide better communication when we are told about delays in shipping. We are shipping out all packages today. Thank you for ordering with us!