Powered BooksReviews of poweredbooks.com

I found Powered Books to be very professional and always ahead of deadlines. I enjoy working with them and appreciate the attention and support Katie provides. She is responsive, courteous and diligent. I especially appreciate the gentle reminders I receive when something is due. Onboarding was very easy, and I was operational within a few days of engagement.

Katie is great, she’s very helpful and always available when we needed!!!

Katie is always quick to reply to my emails, greatly appreciated when running a business!

Katie was very helpful in getting my books taken care of. We had to reconcile everything and she spend hours with me on the phone. I appreciate the great service!

To whomever may be reading this review, I only write reviews if an experience has left me thoroughly impressed or disappointed. Unfortunately, in this case, it was the latter. As I was preparing to write this review, I actually saw another one star review from someone else. It was posted a month before mine and they had the exact same experience as me. Abysmally poor communication, long wait times, missed deadlines and shocking unprofessional behavior. Upon hiring this company, we were told the process would take 2-3 weeks maximum. It took 5 weeks. During this process, we would routinely receive requests for information via an email in the morning. We would always reply immediately. However, we would not receive a response for 24-48 hours. Oftentimes, we would send them information only to have them ask us for the same information again. Also, no one answers the phone. I would have to call 8-12 times, on average, before someone picked up the phone. Most of the time, as I was calling, our account manager Jeffrey would text and tell me that he would call me back. Which means that he and whoever was present in the office knew I was calling and simply ignored my calls. After missing a promised deadline by a week, I asked our account manager Jeffrey for a telephone conversation more than half a dozen times. He blatantly ignored my requests and I have the text messages to prove it. After the missed deadlines, the horrible communication, and the unprofessional behavior from Jeffrey, I wanted to speak to someone in charge. I called, and called and called and called some more. Until finally, after another dozen calls, Katie picks up. I tell her that I want to speak with Jeffrey’s supervisor directly. She tells me that his name is Marc and he is the owner. She then refuses to give me any of his contact information. Only after a second conversation with her and after asking if she thought denying a paying customer an avenue to air their grievances was a good business practice, did she finally give me his email. I immediately emailed Marc who replied that he would “investigate” my complaints and follow up to set up a phone call with me. He sent me an email three days later which basically excused his employee’s behavior. And, of course, he did not set up a phone call with me. Do not use this company. TLDR: Do not use this company

3 months in and we still aren't set up. We get passed from department to department and no one has answers or follows through until at least 4 days in between. So sorry we bought the promises.

They really are great. They communicate well, are well priced and organized. so happy I found them.

Katie made the entire process easy and stress-free. I cannot recommend her enough!