Stan S.
Good experience in the past but
I used it once for a US-to-China shipment of some vitamins and multiple times for domestic shipment. The international shipment took a little longer than expected, but I guess it was stuck at the Chinese costume for a while. The overall experience has been positive, be it label creation, printing, and refund. But lately, they disabled payment with credit card for any new account users unless you send them pictures of your driver's ID and your credit cards. I don't feel comfortable doing this. While contacting their online chat service, the agent told me to do exactly that before ending my chat abruptly and banning me from further communication. I have to say that could not be a 5-star review any more.
Response from PostPonyNov 18, 2016
Hi, because we sometimes encounter credit card frauds so in a specific time period, we have to do that. We are trying our best to develop an automatic review, no need of driving license... and now no longer needed. For the online chat abrupt ending, we are sorry for this and we have already punished him of this and there will be no next time. Thanks very much for your support.