Francelly R.
I had an absolutely terrible experience…
I had an absolutely terrible experience with this company and would never order from them again. I spent a lot of money on custom posters, only to receive them in the wrong size, making them completely unusable. When I contacted customer service, they were rude, dismissive, and showed absolutely no empathy for the inconvenience or money I had lost. Instead of taking responsibility, they pointed to a "margin of error" hidden in their website's terms and conditions and used that as an excuse not to fix the issue properly. Their responses were condescending, and the entire experience made me feel like they didn't value their customers at all. Save yourself the frustration and don't waste your money here... you're much better off ordering from a larger, more reputable company that stands behind its products and treats customers with respect. RESPONSE TO BELOW: First, I never said, "Just wait until you see what I do to you." That statement is entirely fabricated. What I said was that I would leave an honest negative review based on my experience. There is a significant difference, and falsely attributing threatening statements to a customer is unacceptable. Second, your claim that I verbally harassed your staff is equally inaccurate. I was shocked that a company presenting itself as professional would have a representative raise their voice to a customer. I remained firm because I was frustrated after receiving an incorrect replacement, but I did not make threats. You also omitted a critical fact. Before placing my original order, I specifically asked whether I should order a larger size due to trimming. I was explicitly told by your representative that it was not necessary and that the poster would be cut to the exact size I requested. I relied on that advice. Had I been told otherwise, I would have ordered differently from the beginning. Instead of taking accountability for inconsistent information provided by your own staff, you've chosen to publicly accuse me of making statements I never made. That is not only false but deeply unprofessional. Arguing with a customer over a negative review and publicly attacking their character instead of addressing the actual issue tells potential customers everything they need to know about your approach to customer service. A reputable business resolves concerns; it does not attempt to discredit the customer who raises them. I stand by my review and my experience. Your response has only reinforced my concerns and validated the reason I left the review in the first place. Best of luck in your future endeavors.
Response from posterprintshop.comJul 31, 2026
Hi Dear Francelly. We can only assume this 1 star inaccurate review is the "just wait until you see what I do to you" that you screamed into the phone multiple times. We'd like to reply with another side to the story as you've let out quite a few details. You've neglected to mention that this is already the second time we've replaced the entire order for you, the first time when you said there was water damage because the box was accidentally left out in the rain. No problem, we replaced the entire order for you. You left out that we discussed in that call your concern about print sizes, where it was explained (as it is on our site and in our TOS), that posters are trimmed by hand and can have a trim tolerance up to 1/4" in either direction. You indicated you understood, and we also always recommend ordering a tiny bit larger if you are trying to fit a certain size, as excess can always be dealt with. You acknowledged this as well. Flash forward to your second replacement order and your call berating my staff complaining about admittedly 1 mm (you said it is 1 mm to 2 mm MILLIMETERS) off and screamed unusable. No amount of explanation from two calm employees could calm down your verbal harassment of them, screaming to them that you wanted them to hang up on you, while they remained calm, while you continued to threaten them. We very much value our customers and issues, which is why your order was already replaced once at our expense with no questions asked. However when verbally harassed over an issue you agreed you understood with a 1 mm trim tolerance, we had to let you run your course and wait for your 1 star review here. To any readers that have made it this far, please check then 10,000+ positive 5 star reviews of Posterprintshop.com on reviews.io, which is our primary review platform, and take Francelly's inaccurate review above with a grain of salt.