Poseidon ExpeditionsReviews of poseidonexpeditions.com

Response from Poseidon ExpeditionsJul 24, 2019

Sehr geehrter Herr Weibel, vielen Dank für Ihre Bewertung und Ihren Kommentar. unser Bestreben ist es, unseren Gästen stets ein "Home away from Home" Erlebnis zu bieten. Daher bedanken wir uns insbesondere für die Meldung von Kritikpunkten. Diese in Zukunft abzustellen, ist unser Bestreben. Ich habe diese Rückmeldung bereits intern an die entsprechenden Stellen weitergeleitet. Wir hoffen jedoch sehr, dass diese Dinge Ihr Gesamterlebnis nicht allzu sehr getrübt haben und Sie Ihre Expeditionskreuzfahrt mit Poseidon Expeditions genossen haben. In jedem Fall freuen wir uns, Sie schon bald zu einer weiteren Reise an Bord der Sea Spirit begrüßen zu dürfen. Mit freundlichen Grüßen Christian Hoppe Marketing Director DACH and Central Europe Poseidon Expeditions GmbH

Response from Poseidon ExpeditionsMar 4, 2019

Hi, Diane. Thank you for your four-star review. Regarding your comment about the large group aboard your departure, you raise a point that is affecting many of the Antarctic expedition ship operators, not just Poseidon. We are a member of IAATO (The International Association of Antarctica Tour Operators), and there are numerous association initiatives underway to provide information – in multiple languages – that will hopefully, over time, change the behavior and mitigate the sometimes unrealistic expectations of these travelers, who don't yet have a culture of ecotourism and conservation, to the Seventh Continent. We are also working with the Asian tour operators that are responsible for these groups to exert more control through better training of their group escorts and travel directors. As the number of Poseidon expedition staff is limited, we need to work in tandem with the native-speaking escorts and travel directors that accompany these groups to ensure guests are following the relevant guidelines ashore. Of course, we wish it could all happen overnight, but realistically it will take some time. One thing is for sure – Poseidon, like all of the Antarctic expedition ship operators, will continue to see growth in tourism from the Asian countries. China is only behind the US in the number of visitors to Antarctica, having surpassed Australia and all of the European countries last season. Thanks for your nice comments about our expedition and hospitality teams, and we hope you join us again, perhaps in another polar region.

Response from Poseidon ExpeditionsFeb 22, 2019

Hello, Celina, and thanks for your post on TrustPilot. We greatly appreciate your comments about the expedition team. You mention that "some of the housekeeping staff stole some of my and my roommates items in our cabin." The daily log book kept at the Reception Desk notes that you reported "that your cup/tumbler was missing," and that the chief housekeeper, hotel cleaner and stateroom attendant were informed, but that the tumbler was not found. There was no report from you about any other items missing while you were aboard, or that you felt the items were actually stolen. Nor was the hotel manager or expedition leader informed by you of anything stolen or even missing. We checked, and have no record of your roommate making any verbal complaint or claim about this at any time to our staff. Also, nothing was mentioned about this in the passenger survey/questionnaire that you completed at the end of the voyage, where you rated your room steward "excellent." We also checked with your travel agent following the trip, and while you did fill out a post-trip survey with the agent, nothing about this was mentioned. They were as surprised to hear about it as we were. We are sorry to read about your dissatisfaction regarding missing personal items, and wish that you would have brought this to the attention of the purser or hotel manager in a more official way while you were aboard, particularly the other items that you mention now. I'm sure more of an effort would have been made to find the missing items and to investigate what is now a post-cruise complaint. We are proud of our extremely reliable shipboard staff, most of whom have worked aboard the Sea Spirit for many, many years. They are a close-knit family whose primary goal is to please their guests and make their stay aboard a pleasurable one.

Response from Poseidon ExpeditionsFeb 19, 2019

Hi, Derek. Thanks for your comments. You raise a point that is affecting many of the expedition ship operators, not just Poseidon. Fortunately, we belong to IAATO (The International Association of Antarctica Tour Operators), and there are numerous association initiatives underway to provide information – in multiple languages – that will hopefully, over time, change the behavior and mitigate the sometimes unrealistic expectations of these "new" travelers to the Seventh Continent. We are also working with the tour operators that are responsible for these groups to exert more control through better training of their group escorts and travel directors. As the number of Poseidon expedition staff is limited, we need to work in tandem with the native-speaking escorts and travel directors that accompany these groups to ensure guests are following the relevant guidelines ashore. Of course, we wish it could all happen overnight, but realistically it will take some time. Thanks for your nice comments about our staff and our ship, and we hope you join us again, perhaps in another polar region!

Response from Poseidon ExpeditionsDec 3, 2018

Sehr geehrte Frau Danz, vielen Dank für Ihre Bewertung und Ihren Kommentar. Es ist freut uns sehr, dass Ihre Franz-Josef-Land Expedition erfolgreich war und wir Sie begeistern konnten. Ihren Hinweis bezüglich des Essens haben wir gerne weitergeleitet. Wir sind stets bestrebt uns weiter zu verbessern. Wir hoffen, Sie schon bald zu einer weiteren Reise an Bord der Sea Spirit begrüßen zu dürfen. Mit freundlichen Grüßen Christian Hoppe Marketing Director DACH and Central Europe Poseidon Expeditions GmbH