Portugal OnlineReviews of portugalonline.com

My wife had wanted to go to the Azores for along time. Our anniversary was coming up, so I wanted to plan something special. I looked online, and came across a video about the Azores. The video maker made a wonderful video. He ended the video with a recommendation he said he rarely made, for an agency- Portugal Online. I got in touch with the agency, and my experience was wonderful from start to finish. I communicated online with Eunice, and she was not only extremely knowledgeable ( she grew up there) about the area, but was very helpful in helping me plan my trip. When I told her that our trip was for our anniversary, she went out of her way not only to plan a wonderful itinerary, but also to plan a special anniversary picnic- it was a highlight of our trip. I highly recommend Portugal Online for its knowledge of Portugal and the Azores, but also for its wonderful customer service from pre- to post trip. We were so pleased with our experience, that we utilized Portugal Online for our subsequent trip to the mainland. I highly recommend Portugal online …..we will undoubtedly use it again for our future trips…

I’m writing this review as honestly and objectively as possible. I contacted Portugal Online in hopes of getting assistance with planning our travel itinerary. After submitting my information through their portal, they reached out asking for clarification on the dates. In response, I sent a detailed email outlining our flight schedule along with several ideas for destinations, timing, and the types of activities we enjoy. Their reply simply stated that it appeared as though we were already working with another agency. This was confusing, as the entire reason I contacted them was to seek assistance with planning the trip. Unfortunately, their email did not include a phone number, so the only option was to continue exchanging emails, which quickly became unproductive and frustrating. They kept accusing me of working with another travel group and then was rude in their repsonse. We have traveled extensively around the world and have worked with many travel consultants and agencies over the years. Based on this experience and my limited interaction with Portugal Online, the communication felt unprofessional and unnecessarily difficult. If you have other options available, I would recommend considering them

Easy to navigate

I had a wonderful time visiting Sao Miguel this past month. Definitely one of my new favorite travel destinations :). I want to give a big thank you to all the staff at Portugal Online for making the process incredibly simple and straight forward and being very friendly overall.

Our trip was fantastic and booking through Portugal Online was a breeze. We especially enjoyed our time in Algarve and looking forward to making it back there again. Thank you again Eunice for all your help!

I have had a great time at portull with the training also Paul Jackson was an excellent trainer and knows how to get along with his students which means it’s easier to learn , has a brilliant sense of humour.

The trip planning has been completed and appears to be as advertised. While sometimes slow to respond, Eunice has taken care of everything including my special requests. While I have not yet done the trip I feel confident it has been well organized.

People there so good I had to much drink at times I don’t know how they put up with me police do a lot walking so feel safe shops do having amazing stuff so much to do for adventure aswell I miss there after one day I feel bad n love with everything money it can cost