R S.
Buyer be warned/ updated
The first attempt at a oil of my individuals came with parts not painted or missing like is was brush stokes missing in various spots. I thought it was shipped wet, however there WAS no oil paint on the bubble wrap so it was intentionally shipped in this condition. I was mortified. They did have it redone by someone different which i had to wait.. and it was ok.. i contacted them and said , because of this i thought it was appropriate to offer a free oil or greatly reduced painting.. lol i got the same 15% everyone else gets.. i would say its a coin toss ..i wont be using this service again They redid the piece.. offered a substantial discount on a new piece and the redone painting is gorgeous 💯
Response from PortraitsOnDemandApr 8, 2019
Thank you very much for your honest feedback, Raymond! It's very important for us to hear each and every detail about our customers' experience. Please accept our sincere apologies for this inconvenience, this is really rare with us and we guarantee to take each and every word of your feedback for the future and improve our service quality. Please find our email in your inbox to discuss this further and turn this experience good for you, we hope to have another chance and see you again among our customers!