C B.
Painful, delayed ordering resulting in no painting
Had a first painting done which was lovely so started the process for another. It was for a very special occasion so I left well over 2 months to get it produced. We got so far in the process but then nothing. As time ticked on and no one was responding, I tried calling the number on the website which went through to a Care Home advice line! Eventually got a response but was told it wouldn’t be ready in time. No apologies, no explanation, no discount for the painful service. Customer service could’ve rectified this but there was nothing. Such a shame because it could’ve been a great gift but turned out to be a total waste of time and a frustrating nightmare. Must be artist dependant on what experience you get.
Response from PortraitsOnDemandJan 9, 2025
Hello, we are sorry to hear you've had such an unpleasant experience. We’d like to sincerely apologize for any inconvenience and/or lack of communication you’ve experienced during your order with us. Your satisfaction is our highest priority and we are always doing everything in our power to deliver the paintings on time and make sure that all our customers are satisfied with the outcome. We'd like to settle this matter and turn this into a better experience for you. We'll reach out via email.