Portland Leather GoodsReviews of portlandleathergoods.com

Terrible customer service. Do not recommend at all.

So your "trusted" chosen courrier, leaves packages OUTDOORS. Item (143$worth) STOLEN. I contact you via webform[now we know why you don't have a contact #✔️] NO REPLY. I DM you on Facebook and Instagram, TWO days later we get the COPY PASTE GENERIC REPLY that you are the "Marketing dept" and have NO CONTROL and direct me to submit form on site? This is your AFTER SALES customer service? You spend ALL DAY posting & clapping on Social Media to gain sales BUT 3 DAYS LATER and you are STILL IGNORING a customer who PAID? ✔️Chargeback submitted ✔️econsumer.gov complaint filed ✔️Better Business Bureau complaint filed 🎈Canadian Consumer Protection offices are to FOLLOW AS WELL✔️ 🪠TrustPilot & ALL other platforms available will be informed 🪠Reviews will be posted ALONG with your gaslighting generic replies in screenshots 🪠Ready & willing to take this to the media **This** Review will be updated with more to come✔️ Don't BOTHER trying to give me a generic response under this review acting clueless and asking to NOW RECTIFY it or CONTACT you. That ship has sailed. You can ACT professional so others can assume you are, but unfortunately I will keep adding info to showcase the REALITY✨️

Beware international shoppers they do not allow exchanges or refunds at all and it’s final sale. They do not state this clearly in their website, as much as I love my bag, it’s too small and I wanted to exchange it however I cannot so now I’m stuck with it not impressed with this company.

I accidentally placed a duplicate order and contacted Portland Leather within minutes to cancel it. Support told me the order could not be canceled once submitted. Because I’m in Canada, I was also told international orders cannot be returned or exchanged. That means I may have to absorb duties and related costs on an order I tried to stop almost immediately. If this is the company’s policy, customers — especially international ones — should know that accidental duplicate orders may be effectively irreversible even when reported right away.

Don’t buy!!! I accidentally ordered two of the same bags, emailed them right away, to cancel just one. The reply I got was that it wasn’t possible due to how fast the warehouse moves, even after minutes. And because I’m in Canada, it’s not eligible for exchanges or returns. I was really excited about the purse, but this just makes me not want it. This is a reflection of how little they care about customer service. I don’t want an apology, i just want the problem fixed and my money back.

This company prides itself to be eco friendly and sustainable when it comes to the materials they use. To quote the website "...hides are tanned in award-winning facilities that not only meet but continually redefine the standards for eco-friendly practices in the field." Well, unfortunately this is not the theme when it comes to how they operate their business. I accidentally placed an order for a color that I did not want. I noticed my mistake immediately, within 5 minutes, and contacted Customer Service to change the order to a different color. I was advised as follows: "Once an order is placed, we’re not able to change or cancel it. If the Pebbled Bone purse isn’t quite what you need, you can exchange for the Nutmeg large size after it arrives" So to be clear, they sent out the order, knowing that it would be returned immediately. And then they recommended to order again. I'll let you be the judge whether you think this is sustainable and eco friendly. Needles to say that I had to pay for shippig as well as return of the product I did not want.

I recently placed an order with Portland Leather and contacted customer service within the hour to request a cancellation. Despite the very short time frame, I was informed that the order could not be cancelled and that I would be responsible for return shipping costs if I did not want the item. From a customer experience standpoint, this was disappointing. A cancellation request made shortly after purchase — before shipping — is generally considered reasonable, and the inability to accommodate it reflects inflexible policies that may not align with customer expectations. Communication from customer service was polite, but the resolution offered did not feel customer-focused and it felt AI generated. Buyers should be aware of the company’s cancellation and return policies before placing an order, as changes shortly after purchase may still result in additional costs. Overall, the product may be fine, but the ordering and post-purchase support experience left me hesitant to order again.

Very disappointed. Purchased a "near perfect" handbag. I would think Portland Leather would be embarrassed to ship a product with so many imperfections. Top doesn't stay closed, long scrapes on the front. First time ordering, will be my last.