Portland Leather GoodsReviews of portlandleathergoods.com

I am done with PLG! I will never ever order another PLG bag! I placed a big order yesterday at 2:03PM EST and either their website was lagging or my internet but I accidentally hit the buy button before entering the MOM30 code so I didn’t get the discount. Which was over $100 in savings bc of the size of the order. I promptly emailed their customer service at 2:08PM EST asking if they could apply the discount or cancel my order so I could reorder with discount. Their response was basically, sorry nothing we can do and then ghosted every other attempt at me trying to contact them after that. And not only did they not cancel my order they shipped my order in record time, which I think they did in case I found a way to cancel my order with the credit card etc. bc they have never ever shipped same day. I have over 30 bags, I’m a unicorn whisperer! I thought PLG was a small business that stood behind their brand and cared about their customers, but obviously not. They just pretend to care.

Takes way-to-long to ship. Trying to submit an inquiry on their site is extremely frustrating.

I have an unauthorized purchase from this company on my card, they will not help me with it. Terrible customer service.

I placed an order 4/11/2026 for 2 bags and credit card was charged $361.50 . However, I cannot get any information regarding confirmation and shipping info despite several inquiries. APP finally gave me order number of 4664438 and stated order is in progress 3 days ago but still no shipping info and I have never received email confirmation of order. Only option I see left is to cancel order. I was looking forward to getting bags but will not order from this company again. I did receive the bags I ordered despite no shipping info and I loved the bags. I have ordered 6 more I like them so much, especially the variety of colors. Shipping info on subsequent bags has been better . First bag too me 12 days to get but the others I bought have always been received within 4-6 days.

Currently waiting on a “review” of my situation to see if I will receive missing items, a refund or a giant screw you after failing to receive two items I purchased. Placed an order and only received a third of what I ordered. One purse and one small good are missing, even though the order says delivered. Provided pictures of the one box and purse I received and haven’t heard back. When I ask about estimated time to receive a resolution I’m ghosted. I’ve only been a Portland Leather Goods customer for about a year, but if this situation doesn’t end in me getting my goods or my money, PLG will lose a customer and gain a very vocal enemy. It would be extremely helpful if there was an actual number to call and talk to a live person. These emails back and forth do not adequately convey the level of annoyance I feel waiting for them to right a wrong I did not commit.

April 3, 26 I ordered an "Almost Perfect" Slouchy purse and matching Mini Wallet. I received the purse, it is great. My problem? I have NOT received the Mini Wallet-I have emailed, sent pictures of the shipping box, and when I was told by Skylar @ Portland Leather the exact time my wallet was delivered, I sent a Ring video of the exact time and date showing nothing was delivered to my house. I have provided Portland Leather ample proof I have not received the wallet. I cannot find a customer service telephone number. I am very disappointed. Order # 4621470

I've ordered several bags from PLG over the years. The quality has been decent, but not high end. I understand what I'm getting into when ordering from PLG. Recently, I ordered a smooth (firm) black leather "Sally Sling Bag." When I opened up the box, I felt like I was being punked. Not only was the bag misshapen, it appeared to be constructed with pleather. The inside felt like fake suede and the outside barely had any markings of a true hide. I exchanged it for another bag and I hope that one is better, but this is my last purchase from this company.

I ordered the large Naomi bag. It arrived all nicely wrapped. When I opened it there is a clear splotch on the leather that looks like nail polish, but I suspect it's the colouring agent they used. Right on the front. There's no way they couldn't have seen it when they wrapped the purse. I immediately took pictures and wrote to them. I've received no response. I understand they dont do returns on international items, but I didn't spend $167 to get a flawed purse I can't use. Disgraceful. I guess if you're Canadian it doesn't matter if you're happy with their merchandise. Zero stars if I could. I'll never shop here again and I'll make sure everyone knows the shoddy quality of their bags and customer service!