Portland Leather GoodsReviews of portlandleathergoods.com

Response from Portland Leather GoodsMay 21, 2026

Hi there, we’re sorry to hear you were disappointed with your experience. We understand how frustrating returns and shipping costs can feel, especially when a product does not work out as expected. Our goal is always to be transparent with our policies, including return shipping costs for orders without package protection selected at checkout. We also want every customer to feel supported, and we’re always happy to answer questions or help walk through options directly with our team. Feedback like yours is important to us as we continue working to improve the customer experience and make things as clear and easy as possible for our PLG community.

Response from Portland Leather GoodsMay 21, 2026

Hi there, thank you for sharing your experience with us. We understand how disappointing it can feel to miss an active promotion, especially when placing another order so quickly after your first purchase. While discount codes cannot be added once an order has been submitted, our team did want to offer reward points as a courtesy toward a future order. We’re sorry the resolution did not meet your expectations. We appreciate your honest feedback and are glad to hear you’ve enjoyed the products themselves. Conversations like this are important and help us continue improving the experience we provide for our community.

Response from Portland Leather GoodsMay 21, 2026

Hi there, we’re sorry to hear you were disappointed with your experience ordering internationally. We understand how frustrating unexpected duties, fees, and return limitations can feel. International orders can sometimes include customs charges and country-specific shipping restrictions that are outside of our control, but we know that does not make the experience any less frustrating when surprises happen along the way. We appreciate you sharing your feedback, and conversations like this help us continue looking for ways to make the shopping experience clearer and easier for all of our customers, both in the US and abroad.

Response from Portland Leather GoodsMay 21, 2026

Hi there, we’re sorry to hear you left feeling so frustrated with your experience. We understand your concerns regarding communication, shipping protection, and the return process. Our goal is always to provide clear policies and responsive support, and we know it’s disappointing when a customer feels we fell short of that expectation. While shipping protection and return policies are outlined during checkout, we recognize that experiences can still feel frustrating when issues arise with an order. We appreciate you taking the time to share your feedback. Customer experiences and concerns are taken seriously by our team as we continue working to improve communication and overall support for our community.

Response from Portland Leather GoodsMay 21, 2026

Hi there, we’re sorry to hear your experience with the return process left you feeling frustrated. We understand how important it is for returns and customer support to feel simple, clear, and helpful. We know experiences like this can be disappointing, and we appreciate you taking the time to share your feedback with us. Our team is continually working to improve both the return experience and the support we provide to our customers.

Response from Portland Leather GoodsMay 21, 2026

Hi there, we’re very sorry to hear about your experience across multiple orders. We understand how disappointing it must have been to receive products that did not meet your expectations, especially when they were intended as Mother’s Day gifts. Natural leather can sometimes have a stronger scent when first unpackaged, but we understand that the experience you described was frustrating and concerning. We also understand how disappointing it feels when expected items appear to be missing from an order. We appreciate you taking the time to share these details and your honest feedback. Experiences like this are never the impression we want to leave, and your comments have been shared with our team as we continue working to improve both product experience and customer support.

Response from Portland Leather GoodsMay 21, 2026

Hi there, we’re sorry to hear the item you received did not meet your expectations and that the experience left you feeling disappointed. We understand how important it is for customers to feel supported and confident when shopping with us. Our team was able to help resolve this for you by waiving the return costs so the item could be sent back if it was not something you truly loved. We know experiences like this matter, and feedback like yours helps us continue improving how we support customers throughout both the shopping and return process. We’re always working toward making our customer experience clearer, easier, and more supportive for our community, and we appreciate you taking the time to share your experience with us.

Response from Portland Leather GoodsMay 21, 2026

Hi there, we’re sorry to hear you were disappointed with the color received and your overall experience ordering from Canada. We understand how frustrating it can feel when a product does not meet expectations once seen in person. While some international orders and final sale items do have limitations based on our policies, we know how important it is for customers to feel informed and supported before and after purchasing. Feedback like yours helps us continue looking at ways we can improve clarity around product colors, policies, and the international shopping experience moving forward. We appreciate you taking the time to share your experience with us.